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Kathleen - Verified booking
I wouldnât know where to begin with the story of our holiday stay.
The home was everything it states but if there is a problem the Menai Holiday agency is hopeless. There was a very distressing incident during the holiday. Without going into it fully as this matter will be taken further, but the caretaker called, we were in the back garden, my grandchildren were in the front living room. Apparently they knocked but thought no one was in so they let themselves into the house, where they then banged on the living room door where my grandchildren were. They were petrified and frightened that this stranger was stood there and asking where there parents were, the children starting shouting as the caretaker had blocked the doorway so they were unable to run out, in all the commotion and shouting my son stepped out of the shower ( half undressed ) to open the bathroom door to find the caretaker had then walked down the length of the hallway to the kitchen. She said the owner had asked her to call to check the model of the fridge and staining damage on the worktop. By this time the children are crying with shock and needless to say I had come in from the garden and was in complete shock at the commotion and trauma to the children. I contacted Menai letting agency straight away and ( this was a Monday morning ) I explained what had happened and they said they would contact the owner. 24 hours later there was no contact from them. I had to ring them several times, left on hold for ages, or cut off , I did have a ring back at one point to which they would just reassure me it wouldnât happen again. They didnât seem to understand the fact that a complete stranger let themselves in ( thinking we were out, which is even worse ) o our privately rented holiday home. It ruined the holiday for the children, my son took my grandson home on the Tuesday evening as he was to upset he kept talking about it. He just couldnât understand how someone had let themselves in ( thinking we were out ) Our cars were in the drive and the grandchildren were in the living room. I have sent several emails, with the full distressing story but they have all been ignored. I think itâs disgraceful what happened but it seems the agency and owner think it was ok. I have been inundated for feedback since arriving home. Well if this is the only way to get them to realise the distressing effects on my grandchildren then I have no hesitation in putting this story out there so it wonât happen to others. Appalling Service.
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Angela - Verified booking
The standard of cleanliness, particularly in the bathroom, was not up to great.
There was black mould on some of the grout which can easily be scrubbed off - I managed to scratch some of with my nail very easily. The inside of the bath was clean but the corners where the bath meets the wall and the top edge of the bath panel were thick with dust. The bath mat had some black mould on it. The overflow in the sink is black. The water pressure is poor. The toilet is difficult to flush and the extractor fan in the bathroom does not work. The oven thermometer regulator does not work efficiently if at all. We see this has been previously reported in June but still not repaired in time for our stay in August. We were 6 adults and we do not feel the house really suits 6 adults. May be 4 adults and 2 children maximum. We knew only 1 toilet was offered when we booked and that it was in the only bathroom however, we really do believe there is scope to provide at least an additional toilet if not an en suite. The kitchen has enough crockery and cutlery for one meal serving so you have to wash up or use the dishwasher after every meal. Minimal cooking utensils and knives are provided. It really could be made so much more welcoming and better supplied. When we arrived a lady was leaving through the front door and darted around the back instead of explaining why she was there. We followed to see who she was but she had gone into the field behind the house. She had left the back gate open and there was a coat and food in a bag hanging off it. There was gentleman operating out of the back of the garage (attached to the property) I asked him who the items belonged to as I needed to close the gate to stop our dogs escaping and I received a very gruff response telling me not to throw it on the floor which I had no intention of doing. The house is directly opposite a camp site across the lane, although it was generally quiet. Behind the house is some kind of industrial lorry/storage area. Some of the garden has been fenced off to provide static caravan accommodation which is either booked independently or can be booked by whoever is in the house. Garden furniture was a bench in a garden hut and pub garden table/bench. Nowhere near sufficient for 6 people no matter what age. No garden brolly provided that we could find. Overall, this house is in a good location for beach access however, we felt overpriced, basic, not clean enough and very understocked in the kitchen.
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Kieran - Verified booking
Property is in a great spot and close to loads of things to do, places to eat, beaches.
Views from all angles are stunning and the garden areas are large and useable. Kids really enjoyed playing outside in such a big area. The property itself needs heavy maintenance and investment. We couldnât use the conservatory at all because of the amount of mould in it (the blinds are covered in it) and there were mouldy areas in both of the bedrooms at the front of the building. Several things were broken including the toaster (we bought our own and left it for the next people), the lock on the bathroom door (stuck open) and the push button on the master bathroom toilet. The front door is not fitted properly and jams every time it is opened or closed (this is more of a minor issue though) There is also an area of serious water ingress in the utility room on the right hand side by the back door to the garden. The brickwork is saturated (when you touch the wall your hand comes away wet) and if I owned the property I would investigate that as a matter of priority before it becomes a structural issue. On rainy days we had to move all our things out of this room due to the water ingress. It did us ok for a short stay, due to the proximity of it to places we wanted to visit during our holiday and the fact we only really returned to go to bed, but I wouldnât recommend it or entertain staying there again until some investment is made getting it back up to scratch. Properly renovated the place would be an absolute gem.
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Ian - Verified booking
The positives lovely house with a great view, super beds , very ...
The positives lovely house with a great view, super beds , very comfortable kitchen fully kitted out, washer, dryer, dishwasher, lots of storage etc big comfortable lounge lovely bathrooms with shower's , master bedroom well equipped with lots of storage cupboards the negatives very creaky/noisy floor boards, keeps kids awake down stairs when you are upstairs relaxing Towels need larger bath sheets, and a few more washes to stop them shedding fluff on you when you dry, On suit shower room is really nice but could do with an end screen instead of the folding door as showering splashes all over the toilet unless you are really careful, we ended up just using the main shower room to stop getting the toilet wet Bin in kitchen needs a swing or lift lid as picking lid up to put on the table or side is not ideal when putting rubbish in, looks nice but a bit awkward Computer chair in main room has been put on back to front so tilts forward instead of backwards, Blinds needed on front door as you can see in when going to the toilet in the evening Other two bedrooms only have draws for storage Could do with table and chair/ sun lounges outside, Small chair's for balcony up stairs would be nice for looking at the sunset or sun rise These are all minor things detracting from a really lovely house that we would come back to
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Paul - Verified booking
Wow, what a lovely cottage and location.
The cottage was absolutely delightful with everything we needed. There was lots of room and a new kitchen had obviously been installed, to a high standard, since some of the previous reviews had been written. We had a day of very strong winds and torrential rain so just had to stay in. It is well decorated and really pleasant to spend the day inside. The beds are really comfortable and both bathrooms excellent. It makes a change to really have gardens which are totally dog proof. The owners have gone a long way to ensure even the very small dog with us couldnât escape! The location is superb with the beach literally minutes away, albeit a steep walk down, just take your time. The views from the top are incredible and there are lots of walks, including the coastal path covering the whole island, for the more mobile. The Wavecrest cafe certainly lives up to itâs reviews and is well worth visiting more than once! The rest of the island is easy to explore and the large supermarkets are only 20 mins drive away. Highly recommend, hope to return.
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