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per nightKata - Verified booking
We booked the cottage from Saturday to Thursday but for personal reasons we were only able to arrive on Sunday late afternoon.
We found the cottage cold, only 12 C degrees because the boiler was faulty therefore no hot water also. I have managed to call the emergency number found on the app. Within 2 hours a maintenance guy came, he could not fix the boiler but he gave us two electric heaters and turn on the water tank in the loft which supplied us with hot water, but took 3-4 hours to heat up which meant we could not take hot shower that night either. I am glad he came quickly but we still had to drive out in the evening to buy wood to able to fire up the wood burner. Two electric heathers would only heat up upstairs sufficiently. The situation was far from ideal with two elderly people and a 4 month old baby. Next morning (Monday) maintenance team called that someone will come that day to fix the boiler at some point. We were out all day, when we arrived around 6pm looked like noone has been to check. Next morning (Tuesday) when I called the maintenance team for update they said that someone was there yesterday but now waiting for a part to be able to fix the boiler. But noone updated us with this information I had to chase. I also asked them to supply us with more electric heater and wood, as that point we already spent almost £50 on fire wood. That day we received plenty of wood and another heater, which was great but to be honest it should have happened automatically on that day when they found out that the boiler can not be fixed instantly, and not me chasing for it. Eventually we were okay after wood and another heater supplied. The boiler engineer arrived on Wednesday evening (our last night) but he still could not fix the boiler. The area and the cottage was amazing otherwise. The cleanliness was not perfect , the living room had dog hair everywhere especially on the cushions and sofas, we took our dogs too but we don't let them sit on furniture at home either but at least it should have been hoovered. Other thing, it was left 1 dishwasher tablet for us, no salt , no oil or sugar no kitchen foil. 1 bin bag ( even though Tuesday was bin collection day , so we had nothing to use after Tuesday, washing up liquid bottle under the sink was empty. 3 rolls of toilet paper for 6 of us to last for 4 nights/5 days? Were we supposed to arrive with all those? So we had to buy those. I feel that all this could have been avoided if someone comes from maintenance team to check the property before the next let to avoid everyone's disappointment. If not this our stay would have scored 10 out of 10. Thank you
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Stephanie - Verified booking
Kitchen surfaces/ oven and bathrooms very clean.
Bathrooms lovely and very modern. Overall though, house is quite dusty in places, with a number of cobwebs throughout. They donât bother us much, as we live in a rural area, but I can imagine would be off-putting to some guests. I did an online shop with Morrisons for when we arrived, but found I couldnât use much of the cupboards or freezer when unpacking my shopping. Freezer is in desperate need of defrosting. Once I had removed all the ice trays and broken freezer doors that were stored inside it - I managed to use one of the shelves for my food. Iâd say itâs currently around 50% ice - so needs attention. Itâs definitely a âhome away from homeâ as felt lived in and is lovely and warm. Everything you could need is in the kitchen - but it is bordering being cluttered. All of the cupboards and drawers in the kitchen are full. I unpacked/tidied one of the cupboards and moved items around, so that I could store my shopping. It would have been nice to have just one empty cupboard to unpack my shopping into. I understand itâs a dog friendly place, so again we can turn a blind eye, but there was dog poo around the front of the house and on the grass, which was nothing to do with our dogs. We removed what we saw so the kids could play outside. We are very vigilant with picking up after our dogs, but realise some people arenât - so this is not the fault of the cleaners really, itâs just annoying. The furniture in the tv room is tired and somewhat uncomfortable, but the furniture in the second living space is lovely, with a lovely view. Finally, the lighting throughout is tricky. Only the kitchen and bathrooms have ceiling lights. The rest of the rooms have just one or two lamps. This was ok for some of us, but my Mum, for example, struggled to read upstairs and opted to get ready in the bathroom due to the lighting in her bedroom. We therefore spent most of our family time in the kitchen, eating, chatting and playing games around the big table, which was great. I think overall, nice enough, but maybe a bit too expensive for what it is. We wouldnât stay again. But have enjoyed our holiday away from it all. Thanks.
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Ron - Verified booking
I have attempted twice to contact owner prior to giving feedback to Sykes.
On departure day we searched around to look for owner to inform him of the issues we were concerned about and we also left a letter on the table in Muncaster View. I have today sent a text but to no avail. The following issues were of concern to us: 1. The shower tray did not drain (first bedroom opposite front door) 2. Mixer tap in kitchen area was coming away from its base and we were worried that it might come away altogether and cause flooding 3. Only 1 window could be opened in the property. All the others were sealed shut. 4. The telly was far too small for the size of room and far too high on the wall. We were unable to view the screen properly and could not read the subtitles as the screen was so high up. 5. The freezer compartment of the fridge was dirty. 6. The open fire despite having lots of coal and kindling didnât have any paper to light it. 7. Toilet seat in second bedroom was very loose and could have caused injury. We both feel that the amount of money paid for 3 nights for a cottage with so many problems was very overpriced.
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Anna - Verified booking
Absolutely lovely house in a gorgeous quiet stunning setting.
We loved our time here. We slept very well in the comfy bed. The property is well equipped and we were able to cook some meals. Would also recommend a trip to the Mill in a dog friendly pub down the road. We would also recommend a trip to the local pop up cafe in the summer months. Really small points that didn't ruin our stay was the TV is very small (we used a laptop to watch anything online) and no hand soap (I know now not to expect this so would bring some next time). Our little dog needed to stay on the lead when we let her out onto the grass by the driveway as she could have slipped under the gate to join the sheep! The location is brilliant 15-20 mins drive to Keswick and Ullswater. They have local OS maps and suggested walks, we did the Bowscale Tarn one a worthwhile climb! We enjoyed it so much that we would like to bring more people with us next time! Thank you for a lovely stay.
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Mark - Verified booking
A great cottage set on a working farm.
As per the listing everything stated was available and adequate for my needs and my trusty canine companion. YES the upstairs was very warm especially since no windows in the property can be opened..but they have purchased a fan which was good enough for me and my dog to keep cool. YES the tv is far too small for the size of the room (but I didnt go to the lakes to watch tv). YES there is no wifi that I was aware of, but these days most people have unlimited data with 4 or 5g (my data worked fine upstairs but patchy in bedroom).The place is just on the doorstep to many fantastic walks with amazing views and only 25mins away from scarfell pike.Overall I enjoyed my stay it was very peaceful and tranquil.If I am ever back this side of the Lakes to stay I will be looking to re-book here.
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