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per nightIan - Verified booking
I have used sykes many times for a doggy friendly cottage across the UK and every time I have been extremely satisfied with the property.
As we have had such lovely places in the past and sadly unable to afford a foreign holiday this year I thought I would pay a little more and go for a premium property. As the property cost almost £700 I expected it to be perfect I certainly expected EXACTLY what was promised and although the cottage was very beautiful and incredibly well positioned it was advertised as a dog friendly property with a fully enclosed garden , the pictures even showed a garden with a fence all the way around but this was very misleading! There were a number of things that although very minor to resolve impacted greatly on my holiday. The enclosed garden that was shown only had a fence on 2 sides meaning my dogs if off the lead could get out and get into the local woodland or on the main road but also the drive was shared and other vehicles came down so if I let them off lead they could have been hit I was FURIOUS this was the case and even more irritated that each morning when I normally let them out for a wee I had to put there collars on and a long lead and go outside myself and wait in the rain instead of just leaving them in the secure garden as it was anything but. I also thought it bizarre that as its advertised as a dog friendly cottage the property had creme carpets downstairs, how are you supposed to keep the carpets clean with muddy dogs? All in all despite the property being very attractive the lack of a SECURE enclosed garden as PROMISED was a disaster and ruined my holiday, all the property owner needs do is put a fence on the other two sides and a gate or a farmers gate on the drive way. I doubt sykes will contact me about this feedback but I would like some form of apology.
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Helen - Verified booking
Our stay at Winder Green was a last minute arrangement, due to our booking at a different property being cancelled less than 24 hours before arrival.
Sykes offered us Winder Green based on the location of our previous property and party size (including a dog). Despite our initial disappointment at the last minute change, we had a fantastic Easter weekend at Winder Green. Ged and Julie went above and beyond to turn the property around for our stay and we really appreciated them reaching out to us directly to welcome us, with additional resources to enhance our stay. The children (& grown ups) were very touched to be greeted with an Easter egg for each child. The property was warm, clean and comfortable. We only gave a 4 for comfort due to the smaller double bed. The kitchen was well equipped and we were treated to a lovely box of biscuits, milk and tea/coffee provisions. What was really special about our stay was the views and the immediate surroundings. The children loved watching the red squirrels, pheasants and rabbits and you could easily loose a few hours peacefully enjoying the outdoor sitting area. You truly feel like youâre miles from anywhere and the absence of light pollution too made it a great location for star gazing. We spent time adventuring on the fells and the proximity to Pooley Bridge made walks accessible. The steamer was a highlight for the kids. The laundry and boot room were very much welcomed. We would definitely return - there is so much more to explore in the area.
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Claire - Verified booking
This was a well equipped house although the kettle could do with replacing!
The rooms were a great size and there was plenty of space for our party of four adults, one child and a dog. I drive a Ford Kuga and with care we were able to just get it in the garage..just beware of the sandbags at the rear. It was well located and the building works had no effect at all on our stay. We were pleasantly surprised by the size of the rear patio area which was well used buy us in the nice weather. The negatives we have is that once you get to the property you see that there are notices saying that dogs are not allowed on the furniture nor upstairs. The furniture I understand as damage could be caused but the reason for not allowing dogs upstairs was to prevent future guests with allergies from having a reaction. This made no sense in a property which allows dogs, especially when there were items of furniture that were costed in dust! In order to prevent our dog jumping on furnishings overnight we closed the doors to the living areas, but there is no door to block off upstairs. Thankfully weâd brought our pet bed and was able to coach our dog to stay in the hall, but it could be an issue for other dogs. Also, the property was only supplied with three toilet rolls which seems quite low for a 5 star property that sleeps six.
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Marie - Verified booking
The house is lovely, the rooms are all a great size, We could not believe the amount of kitchen equipment, so many cupboards full of everything needed for self catering.
We usually find there is enough crockery and cutlery for just the amount of people the home is for, High Hill Farm catered for a lot more . Everything was of good quality from the towels to the bedding. The gardens front and back would be great for a nice day but we were staying for New Year and it was too we and cold to sit out, the dog loved it though. The children loved the sitting area which is part of the kitchen and played in there as often as they could. Very close to the town and walks. There is a sausage place behind the house where you can purchase sausages and bacon which is handy for breakfasts. The pencil factory is only Two minutes away. The museum is not far and your ticket is valid for 12 months. The children 6 and 3 years loved it, so did the adults. I have seen reviews stating there is not extra toilet paper or no treats etc, it is self catering, if you do get these things it is a bonus but not expected in my opinion. The heating was exceptional, it was freezing outside and we were never cold, we have been wishing we could go back just for the warmth. Highly recommend this home from home.
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Ron - Verified booking
I have attempted twice to contact owner prior to giving feedback to Sykes.
On departure day we searched around to look for owner to inform him of the issues we were concerned about and we also left a letter on the table in Muncaster View. I have today sent a text but to no avail. The following issues were of concern to us: 1. The shower tray did not drain (first bedroom opposite front door) 2. Mixer tap in kitchen area was coming away from its base and we were worried that it might come away altogether and cause flooding 3. Only 1 window could be opened in the property. All the others were sealed shut. 4. The telly was far too small for the size of room and far too high on the wall. We were unable to view the screen properly and could not read the subtitles as the screen was so high up. 5. The freezer compartment of the fridge was dirty. 6. The open fire despite having lots of coal and kindling didnât have any paper to light it. 7. Toilet seat in second bedroom was very loose and could have caused injury. We both feel that the amount of money paid for 3 nights for a cottage with so many problems was very overpriced.
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