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per nightChristina - Verified booking
Despite having made a phone call to Sykes/the owner before booking to ensure the described rear courtyard was secure for our dogs, and been assured this was the case, on arrival it was clear this was not for two reasons.
One, the gated rear entrance had no lock as it was in fact a thoroughfare for the next door property, and the courtyard belonging to the cottage was dissected by this alleyway. The courtyard for the cottage is off this thoroughfare which had no gates and was open to it. You have to come out of the cottage which backs onto the alley, and cross it to access the garden. Two, there was dog excrements (three piles of!) in the cottage courtyard when we arrived late Friday. A call to the managing agent was made and message left requesting a call back. As this was out of hours I expected a call first thing Monday. However no one called despite having described the problem and asked for a return call. When I called on Tuesday late afternoon the agent said they had not got the message and said they were surprised as they had checked the property themselves. That being the case it can only have come from someone using the alleyway and entering the open courtyard. This renders the courtyard not secure and clearly open to the public. I have seen the owners response to another review saying the courtyard was not secure. They suggest that house rules are dogs are not to be left alone in the property and this includes the courtyard. To be clear we are happy to, and did follow this rule, however we cannot sit and relax where our dogs are off the lead and anyone might open the gate and walk through the alleyway as they are likely to run to see who is coming into their space (a natural instinct) and be at risk of getting out onto the road. If I have to sit in the garden with my dogs on a lead I may as well be out in public. This is what we did in the end. We didnât use the courtyard and made it clear to the agent that we would not be doing this or cleaning up members of the publics dog foul. Other feedback is generally more positive. Cottage is pretty and compact. Great log burner for the damp conditions in both the cottage and the weather! Kitchen generally well equipped. A bit stingy to only say that one black bin bag of rubbish will be collected, for a weeks stay this felt very impractical. We ended up walking rubbish down to the bins at the long stay car park where was parked, there are large public bins there, included in the £55.10 per week parking fees! Bed was comfy, sheets clean and well made.paint work and carpets looking a bit grubby in places. Floors downstairs needed a good clean when we arrived as they were still gritty presumably from sand tracking in on previous occupants footwear. Nice touch to leave spices for use, however many of these were out of date and as the cottage was quite damp the powders had solidified and they would be best thrown away. Overall Iâd give this stay a 3/5.
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Alice - Verified booking
Overall we had a lovely stay, though there were a few issues.
The mill is lovely, spacious and the garden is wonderful and nicely maintained- our dog enjoyed the extensive outdoor space (and pond!). The space is not fenced and is shared with two other cottages which are in close proximity, but this worked for us as our dog is very laid back! The cottage was a bit dusty in places, and there were a few hairs in the bathroom sink and floor when we arrived, the rest of the cottage was clean, comfortably furnished, and warm. The location is great, the mill is very peaceful but only a few minutes away from Penzance and all of the shops and services there, and is close to loads of interesting day trip locations and National Trust sites. On our second to last day, the water went off- absolutely no fault of the owner who informed us in the evening. This did mean no toilets and no fresh drinking water, the only water we had was what was left in the hot water tank in the property which we had to use to manually fill the cistern so we could use the toilet. As we had been told of the issue late Sunday, we were also not able to buy water to use as we waited for an update. We did reach out to Sykes to see if there were any other cottages available, should the owners not be able to resolve the issue however thankfully it was fixed by lunchtime the following day. Although not their fault, it would have been useful to know about the issue earlier so we could have bought water or found alternative accommodation. The owner dropped off one large bottle of water the following morning of the issue and then offered us the use of the toilet in an empty holiday cottage across the courtyard after Sykes had been contacted, however it would have been better to offer this on the evening the water went out when it was clear it would not be fixed quickly, as it would have saved us an unpleasant night without any facilities! Overall we had a good stay, however the water issue did put a damper on the last 2 days.
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Sheila - Verified booking
Beautifully renovated mill building converted to three bedroom accommodation.
The living area is open plan, bright and airy, Ideal for socialising as a family, and adequately equipped for a self catering holiday. The bedrooms were as described, clean and fresh. A blind over the small window in the double bed room would be a good addition but we were able to improvise satisfactorily.. The gardens are huge with a lovely little lake which, when we visited, had waterlilies in bloom and damsel flies flitting about. There are places to sit and contemplate or read or just chat. The location is down a private road near a small stream and is very peaceful. The host was very welcoming ( Cream tea! thank you!) on arrival , showed us around and was available if we needed anything but left us to ourselves otherwise which was perfect. I am sure if there had been a problem he would have been on it straight away. The location is ideal for visiting some lovely little coves for swimming or surfing or for walks along the South West Coast path. There are gardens at Trewidden and Tanglewood which are worth a visit and others which we didn't have time to get to. Mousehole is quant. The Minack isn't far but book in advance of your stay. Only had a week , had a lovely time and wish we had had longer. Thank you.
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E - Verified booking
Lovely Cottage, really well equipped except for the fridge which was far too small for a family of 4 who wanted to self cater!
The lounge was really comfy and cosy, some really nice touches such as the blankets. Loved the big corner sofa. Bedrooms were lovely and big and beautifully simply decorated with some great finishing touches. This cottage has lots of thoughtful touches such as the storage unit in the bathroom, the basket of board games, the pile of DVD's and the gorgeous scones and clotted cream on arrival. The only slight downside is Kenegie Manor itself, it's all a bit run down, the shop opens erratic hours as does the restaurant. The one night we went to use it they had stopped serving food early as they were too busy..... They did helpfully supply us with numbers of takeaways that delivered to the Manor though!! Amazing area to visit would highly recommend Mermaid pleasure boats - we went out and saw seals and dolphins. Also the Minnack Theatre had a great children's show - fabulous fun for everyone. Would also recommend Tremenhere Landscape Gardens just minutes from Kenegie Manor, we had a lovely lunch there and beautiful and interesting gardens.
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Russell - Verified booking
The stay at Penhale Cottage was exactly what we both needed.
My wife and I took our two dogs (German Shepherd and Lurcher). As had been outlined in the advert prior to booking that parking nearby can be a challenge, given there is no allocated parking. We were fortunate for 3 out of our 4 days and parked outside, but that is predominantly due to the time of year of booking. The cottage itself was lovely. I do not have any fundamental negative feedback to provide. The only thing I would say, is that I was constantly putting coal or logs onto the log burner fire, but without feeling the benefit of the heat, which I found bizarre. Recommendations I would suggest for future clients are as follows: 1. Turn on water heating on the morning prior to the guests arrival, as we had to wait hours until we could have a hot shower. 2. The courtyard is fit for fresh air but not for exercise for your dogs. It is very small. Notwithstanding all of the above, we would be delighted to stay at the cottage again in the future. Thank you so much, you've allowed us to create some wonderful memories.
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