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per nightJulie - Verified booking
Nice cottage but not worthy of 5 stars as there were a few issues with the cottage.
1. No welcome pack, not even a packet of biscuits, milk etc. The first time in over 25 years of staying in holiday cottages that I have not had a welcome pack. 2. No information on where the rubbish bins were and what day the bins were emptied. 3. No information on where the log store was. Checked with a neighbour who showed me where the log store was but this was padlocked and no key was available in the cottage so we had to buy our own fire lighters, kindling and logs as there was only a small basket of logs available in the cottage, an expense we had not catered for. Your description clearly states all fuel for the stove is included in the rent, this is not the case. 4. One of the storage heaters in the living room did not work so it was chilly in the evenings if the fire wasnât used. 5. Not one empty kitchen cupboard available for us to use so had to pile all our dry goods on the kitchen windowsill. 6. No storage in the bedroom as the wardrobe drawer, the wardrobe itself and under the bed was crammed full of bedding and towels. Again we had to pile jumpers on the windowsill as there were only tiny drawers available to use in the bedside cabinets and the chest of drawers. 7. No where available to store our two suitcases so we had to scrabble about under the bed (which was filthy) trying to move everything around so we could at least get one case under there. We then had to keep moving the other case around the bedroom as the bedroom is small. 8. I was informed by the owner that there was no hairdryer or iron - a 5 star property without the basics? 9. The patio area was ankle deep in leaves and clearly had not been swept in weeks. The patio furniture was also dirty and I had to wipe all this down and get rid of all the leaves before we could use anything outside. Surely the cleaners should sweep the patio and wipe the furniture down? 10. The settee in the living room was very low and there was a metal bar that stuck in you when you sat down. I know it was a bed settee but surely it would be better to buy a quality settee for a 5 star property. We enjoyed our week but the above issues did take the edge off the cottage. As I say definitely not worthy of 5 stars, we have stayed in far better properties that you have given 3 and 4 stars for.
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Tanya - Verified booking
Excellently maintained property - clean and welcoming.
Kitchen is fully equipped and has enough cutlery, glasses, cups, saucers, plates and dishes for a full household. Location is perfect as it is only a 10 minute walk down a slight gradient from the house to the swing bridge that leads into the centre of town. There is a short cut on the way back that bypasses the steps outside the house. The property has a book containing useful information, contact details and recommendations for dining out. Our party was made up of two couples, one child, a 21 year old and a 78 year old. The ground floor bedroom is ideal for an older person who cannot manage too many stairs and there is a toilet next door. The utility room on the ground floor gives access to the garden and has a washing machine and dryer. The first floor kitchen is excellent for getting together over food and we found it ideal for playing trivial pursuit. The only thing we could criticise is the TV and lounge furniture - the TV crackled sometimes and although the sofa is comfortable it was easy to slip down into a horizontal position and often difficult to get up from. This would not stop me from booking this property again but I would hope the sofa is replaced in the not too distant future. An excellent holiday property in an excellent location.
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Greta - Verified booking
Dirty and Broken.
toilet flush broken (reported by previous guests). Reported and very reluctant to do anything, blamed previous guest for "meddling with it". It is BROKEN it JAMS when you try to flush, it has a hole in it, it is dirty. Said would sort it out "first thing". Well "first thing" didn't happen. Shower controller broken (reported by previous guests). Temp controller did not stay in place, rotated so shower got hotter and hotter, risk of scalding. 3 days later shower controller was replaced. But why not fix the toilet at the same time? Black mould in shower cubicle especially on mosaic tiles. Whole cottage is very dirty including plate draining rack, venetian blinds and mirrors. It is not just wear and tear, it is ingrained dirt, this place has not had a proper clean in many months. Website says cottage available from 5pm. Said it would be ready at 4pm. A pity he did not spend the hour fron 4 to 5pm actually cleaning the place. Sykes have gone down in my estimation by continuing to list a property in this state.
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Joanne - Verified booking
Our multi- generational family group had a fabulous time in Whitby and The Shipwrights was the perfect base.
It is the most comprehensively stocked house we have had stayed in. Everything was thought of and it made our stay so easy and relaxed. Spotlessly clean and very spacious. My in laws from Germany were amazed at the location, space and amenities. The highlight for them was watching the steam train leave the station at 10am each morning after breakfast. Location was incredibly quiet: we barely saw or heard a thing all week from the house. We would definitely recommend this house. We are just sorry that we may not have the news of a large house again. (teenage children who are not keen to holiday with parents for much longer). Thank you to The Shipwrights.
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Lorraine - Verified booking
Location was great.
Facilities provided were great and beyond expectations. Puzzles and games provided to suit all ages, toilet rolls in each of the two bathrooms and the toilet, handsoap, bath mats, washing up liquid and cloths etc. Dishwasher and tablets. Washing machine and dryer in a separate utility room, we are so happy not to be doing endless amounts of washing on our return home. There's a rotary washing line in the garden and an indoor airer for when it's wet outside. An iron and ironing board. Plenty of crockery, cutlery and utensils. A full sized fridge freezer. Table and chairs to seat 8. Will be sure to return someday.
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