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per nightCatherine - Verified booking
We alerted the property owner and booking.
Com of the time of arrival . Received an email suggesting they would be there to hand over the key.I had no other information given to me at this time. When we arrived at the property there was no one there. We hung about for an hour then went to the local pub to try and phone for help as we had no signal on our phones. We waited on the phone to Booking.com on the pubs land line for nearly an hour with no answer. At this point we were very hungry and tired (also aware of using the pubs phone)and went to another local pub to get some food. I did go on chat at booking .com for advise and also emailed sykes holidays , booking.com several times. I could not get a signal. On chat they said they would get back to me within half and hour. I had told them that I had no signal. At 9pm we went back to the property hoping someone would have come or left a note etc. On looking around outside we realised there was a key in the key lock but at no point have I been given a code. My son tried for nearly an hour to get into the code and eventually cracked the code and got the key. I am unsure what we would have done as I expect everywhere was booked. We would probably have had to drive all the way home. You can check the emails and chat and at no point did anyone give us the code. When I eventually got in we had access to wifi and noticed that Booking .com had tried to phone us at 8:30pm. This was useless as we had no signal and I had clearly told them that on the chat . Very stressful and annoying start to the holiday. We were not expecting to go out for a meal due to covid and had brought all our meals to cook. I would like some compensation for this awful start to our holiday!
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Pam - Verified booking
The cottage is in a lovely position with wonderful views across Rosedale and a very pleasant garden.
There was, however, an issue around space. The ground floor open-plan living/dining/kitchen area was tiny and smaller than it appeared in the photographs. Even with only two guests and a dog, we were cramped for space and we certainly wouldn't have wanted to be in a party of four. We felt that we would have had more room to move on a narrowboat. There are some small inaccuracies in the cottage description. The first floor bedroom does not contain a standard sized double bed and fuel for the wood-burning stove is not included as implied. There was enough for the first night but the expectation was that guests would provide the rest. Most cottages state this explicitly but this cottage did not. It is also not made clear that neighbours have access through the garden. The cottage was clean and well presented but evidence of a previous canine visitor was clearly evident on the lawn when we arrived and had not been cleaned up. We do not have satnav and were concerned that directions to the cottage were very poor, being both confusing and contradictory and bearing no relation to either a standard road atlas or an OS map. Sadly, the two requests made for further clarification from the owners went unanswered. We were greatly helped by the Phillips Street Guide to North Yorkshire which enabled us to make some sense of otherwise incoherent instructions.
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Barry Douglas - Verified booking
What a lovely cottage!
All newly equipped and tastefully furnished, it's much more spacious than we imagined from the outside. One of the best cottages we have stayed at and spotlessly clean. The beds are really comfy and the welcome tray was a very nice touch - enjoyed relaxing with the wine in front of the log burner - thank you! The extra downstairs loo is very handy too. On street parking not a problem, space immediately in front of the cottage when we arrived. Once parked, everything is within easy walking distance in Pickering including Lidl and the Co-op, so great for stocking up with holiday supplies. Enjoyed strolling round the town with its interesting independent shops, cafes and pubs, not to mention the North Yorks Moors Railway. We recommend the nearby fish and chip shop in Potter Hill. Pickering is an ideal location with the Moors Forests and Coast all close by. Helpful books and leaflets provided on the local area. We had a couple of great days out to the picture postcard moorland village of Hutton-le-Hole and to Thornton-le-Dale (home to TV's Bangers & Cash). It's only about 3 miles away, with Dalby Forest just to the north of this pretty village. Much more to explore in the area than we could manage in a weekend, so will look forward to a return visit to Bay Tree Cottage and a trip to Whitby on the steam train.
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Adam - Verified booking
Never left a review before but this cottage really exceeded our expectations.
Firstly, really grateful for having a decent king sized mattress so we could get comfortable night's rest. A basic requirement that for the sake of an extra couple of £100, baffles me as to why owners in other properties don't get right (I would never return to a holiday cottage with a rubbish mattress no matter how nice everything else was). If I was really picky, twin beds rather than a double in the second room would have suited us better though my teenaged son enjoyed hogging the double and our youngest was happy to sleep into the very comfy guest bed in the master bedroom with us. My wife was very taken by how tastefully decorated it was, l loved the woodburner and the owner has obviously put a lot of thought into the practicalities of the stay. Kids were happy with the WiFi and smart TV plus other little extras. It was in a fantastic location with easy access to lovely walks, Dalby Forest and the coast. The local pub was lovely and had really nice pub grub. You could buy all you needed from either the local shop or the camp/ caravan site. We got a last minute deal to make the stay even sweeter. It really was the best holiday we've had in a while! Couldn't fault this cottage and would happily recommend to anyone.
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Africa - Verified booking
We had a lovely short holiday in the cottage.
It is within walking distance (10 min walk) from two large supermarkets and the town centre and the town is very well placed to explore the North York Moors. The cottage is clean, well furnished, with all kitchen utensils you may want to use, including a cafetiere and two fans. It is a small cottage and I understand why the owners won't put 4 chairs in the kitchen as they would get in the way. With the lovely hot weather, we had breakfast and dinner 'al fresco' in the back garden. It is a patio with a rockery, but is surrounded with an ivy hedge and there is a feeling of peace. I really enjoyed sitting there and watching the swifts go past and the sparrows chirp. The kids really loved the cottage. We had a circular walk from Goathland to Beck Hole and a detour to Thomason Foss. We didn't get the steam train, but waited at the station to see it arrive and depart from Goathland. We visited the lovely Beck Isle museum, full of interesting things. Pickering town is well worth a visit, with the beck and shops. We also spent a day at Thornton-le-Dale. The last day we relocated to Filey as it was too hot!
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