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per nightLinda - Verified booking
Beautiful, well equipped, comfortable property that we wouldn't hesitate to recommend.
Easy walk to the beach and coast path. This would have been a really great holiday if it had not spoilt at the end of the week by poor customer service from Sykes. See under. Please note that I am happy for the below not to be included in my review as it has little to do with the property or owners, however, I would like my comments seen by the owners as they were not given an opportunity to respond and I would like them to see my feedback regarding the cleaning company... We have made several bookings with Sykes as we have found their properties are absolutely lovely but, their customer service is lacking. As long as all is well Sykes customer service is perfunctory but, this changes to very disappointing if you encounter a problem, they just don't want to know. Our car broke down the afternoon before we were due to leave our Sykes property. I called Sykes to ask if we could extend our stay or at the very least leave our luggage in the sizeable, double, undercover car port for a couple of hours. Both requests were refused point blank and the Sykes representative refused to even contact the owner to request either. We were only offered a full weeks further stay at the property at the full rate. I accept that extending our stay by a day or two may not be possible (despite the property being vacant for the entire following week), however, to tell me that we would not even be able to leave our luggage in the large car port for a few hours as it would be in the way of the cleaners was just obstinate. This left us with children, a dog and all our luggage without anywhere to go on a cold rainy February morning whilst our car was being fixed, as we had to vacate the property at 10am. Luckily when the cleaners arrived and we explained the situation they were more than happy to accommodate us however they could, and we were able to leave our bags in the car port for a couple of hours whilst our car was being fixed. They had parked in the neighbouring property where they were also cleaning and said that we and/or our luggage would not be in the way at all. Sykes could have saved us an evening of worry about what we were going to do the next day without a car had they just been a little bit more considerate and accommodating! A sincere thank you to the cleaning company that services the property we were staying in, they were so very kind, unlike Sykes.
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Darren - Verified booking
'Could do better' in short.
The location is great with lovely views onto the beach and down the coast. The cottage is fine in terms of room sizes and design. It was basically clean and tidy. However, it was let down by simple things. The garden was a mess with uncut grass, nettles and weeds. The paper lampshade in the sitting room was broken - really obviously broken to any cleaning team. The cutlery didn't match. When you sat on a dining room chair it would buckle slightly because a bolt was missing. There were no cooking trays, just an enormous roasting pan. There was no kitchen scourer when washing up that roaster after cooking in it. The Freeview didn't work. The double mattress needs changing. And - yes - I suppose this does all sound a little overfussy, until you combine them with the general tiredness of the decoration, marked carpets and a lack of any form of 'welcome pack'. In general terms, we enjoyed the location but don't feel encouraged to return to this accommodation, which is a shame because these are all simple things to get right. We tend to use Sykes Cottages because they achieve a certain quality of accommodation but this one doesn't reach that standard. A few practical points. The beach is lovely but the walk up and down isn't easy. The driveway down to the cottage is not the best for someone worried about their low-profile tyres. There needs to be some system in place for parking between the cottages on the site; there was no direction as to where to park which, although not an issue for us, could easily lead onto problems which might spoil someone's trip - tempers might get frayed!
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Clive - Verified booking
The cottage itself was really quite nice in appearance and cleanliness.
What really let it down was the fact the most important things involving sleeping and personal hygiene were a complete failure. The double bed was a poor quality basic bed which had been easily broken by previous guests a year ago. It was mended using pieces of wood and screws making it look unprofessional in quality. Also there was the likelihood it could be easily broken again with rough activity. The mattress was made of a poor quality memory foam which made it impossible to either get a good nights sleep or to turn over without the bed squeaking and creaking or myself or my wife disturbing each other as the bed sagged rather badly in the middle under our combined weight of 31 stone. Furthermore, being elderly, I am 72 and my wife will soon be 70, we were unable to bath, shower and fulfil basic levels of cleanliness only with extreme difficulty. On the one occasion I tried to have a bath, my wife took about half an hour to get me out. My legs could not allow me to stand up as my feet could not get a grip on the wet and slippery plastic base of the bath, there were no handles to hold on to support my weight and I kept on slipping down. Neither of us wanted to repeat this terrifying experience! The hand held shower mixer was useless as the hot water which had very little pressure was quickly nullified by the overpowering pressure of the cold water, making it impossible to mix the two as soon as the unit was raised above the level of the bottom of the hot water tank. All the windows apart from the front bedroom we were unable to open, until unlocked by the owner.
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Sarah - Verified booking
Molly's Cottage is a small terraced old miners cottage within easy walking distance of the central square in St Just.
The cottage was sparklingly clean and warm and cosy. The lounge/diner is small but cosy. The TV is ridiculously small. The kitchen is compact but very well equipped - and the fridge is a fridge with an icebox (not a fridge freezer). The washing machine works well and there's both a line outside and an airer for when it rains. The yard at the back catches afternoon sun and has a picnic table. Both bedrooms are a good size with excellent storage space. The electric shower is good and the slightly shorter than normal length bath is deep. There is no wifi at Molly's Cottage, but we had an excellent 4G signal with Vodafone. We had a minor problem with the shower leaking, but house keeping resolved it on the same day that we reported it (and the lockbox for the keys meant that we didn't have to stay in for it to be fixed). Details on how to recycle do need to be updated on the house manual and both the kitchen and the bathroom would benefit from extractor fans - it was relatively warm and dry when we stayed, so opening a window wasn't a problem. Finally, the street is narrow and parking is difficult as there are more houses than parking spaces. We managed to park outside on Friday - handy for packing the car on Saturday morning, but you should expect to park your car in St Just's free car park.
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Michelle - Verified booking
Only really minor things for us: Light switch in downstairs bedroom broken - managed to get this to work on the last day only.
Lamp in place which was sufficient. Bed nearest window in downstairs bedroom has a distinct lean! We like to cook whilst away but struggled to find any baking tray other than a roasting dish in the oven and pasta/oven dishes other than one round one. Would also benefit from more cutlery. We could not find DVD player, selection of books or DVD's as in description. Did find 3 games. Not a problems for us but may be for a family. Otherwise was a great place to stay. Helpful information about the place and access to the beach on arrival and we were allowed straight in although early. Great views which is restricted but this is in the property information/photos. We loved the view as can see all across Sennen to the left, but also see the sea to the right from each room. Walk down to the beach is great to access the dog friendly beach but was a bit of a challenge coming back up for us!! Place was clean and comfy. Cleaning items available - easily found in a cupboard along with the hoover. We found the beds ok. Slightly firm but we were fine with this. Garden is separate to the property just across the drive but is secluded and also has great views across Sennen. Great to have parking on site. Would stay again.
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