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per nightLinda - Verified booking
Beautiful, well equipped, comfortable property that we wouldn't hesitate to recommend.
Easy walk to the beach and coast path. This would have been a really great holiday if it had not spoilt at the end of the week by poor customer service from Sykes. See under. Please note that I am happy for the below not to be included in my review as it has little to do with the property or owners, however, I would like my comments seen by the owners as they were not given an opportunity to respond and I would like them to see my feedback regarding the cleaning company... We have made several bookings with Sykes as we have found their properties are absolutely lovely but, their customer service is lacking. As long as all is well Sykes customer service is perfunctory but, this changes to very disappointing if you encounter a problem, they just don't want to know. Our car broke down the afternoon before we were due to leave our Sykes property. I called Sykes to ask if we could extend our stay or at the very least leave our luggage in the sizeable, double, undercover car port for a couple of hours. Both requests were refused point blank and the Sykes representative refused to even contact the owner to request either. We were only offered a full weeks further stay at the property at the full rate. I accept that extending our stay by a day or two may not be possible (despite the property being vacant for the entire following week), however, to tell me that we would not even be able to leave our luggage in the large car port for a few hours as it would be in the way of the cleaners was just obstinate. This left us with children, a dog and all our luggage without anywhere to go on a cold rainy February morning whilst our car was being fixed, as we had to vacate the property at 10am. Luckily when the cleaners arrived and we explained the situation they were more than happy to accommodate us however they could, and we were able to leave our bags in the car port for a couple of hours whilst our car was being fixed. They had parked in the neighbouring property where they were also cleaning and said that we and/or our luggage would not be in the way at all. Sykes could have saved us an evening of worry about what we were going to do the next day without a car had they just been a little bit more considerate and accommodating! A sincere thank you to the cleaning company that services the property we were staying in, they were so very kind, unlike Sykes.
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Alice - Verified booking
Overall we had a lovely stay, though there were a few issues.
The mill is lovely, spacious and the garden is wonderful and nicely maintained- our dog enjoyed the extensive outdoor space (and pond!). The space is not fenced and is shared with two other cottages which are in close proximity, but this worked for us as our dog is very laid back! The cottage was a bit dusty in places, and there were a few hairs in the bathroom sink and floor when we arrived, the rest of the cottage was clean, comfortably furnished, and warm. The location is great, the mill is very peaceful but only a few minutes away from Penzance and all of the shops and services there, and is close to loads of interesting day trip locations and National Trust sites. On our second to last day, the water went off- absolutely no fault of the owner who informed us in the evening. This did mean no toilets and no fresh drinking water, the only water we had was what was left in the hot water tank in the property which we had to use to manually fill the cistern so we could use the toilet. As we had been told of the issue late Sunday, we were also not able to buy water to use as we waited for an update. We did reach out to Sykes to see if there were any other cottages available, should the owners not be able to resolve the issue however thankfully it was fixed by lunchtime the following day. Although not their fault, it would have been useful to know about the issue earlier so we could have bought water or found alternative accommodation. The owner dropped off one large bottle of water the following morning of the issue and then offered us the use of the toilet in an empty holiday cottage across the courtyard after Sykes had been contacted, however it would have been better to offer this on the evening the water went out when it was clear it would not be fixed quickly, as it would have saved us an unpleasant night without any facilities! Overall we had a good stay, however the water issue did put a damper on the last 2 days.
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Mr Strawbridge - Verified booking
Great cottage for exploring this corner of Cornwall with everything it has to offer from historic mines to amazing scenery and far more than we managed to see in one visit. An extended original "miner's cottage" there was a great connection to the past we wanted to investigate in the area. Great food at the local Trewellard Arms and at Geevor Mine among many other locations. For those wanting to explore the mining heritage, having three major mines practically on the doorstep, and within walking distance if you try a bit, is great and you can watch sunsets over the mine heads and stacks from the cottage. Visitors with dogs may want to be careful of the local cats who like to sun on the courtyard wall, but cat lovers will need to avoid adopting the bravest who will try to come in if you leave the back door open. Maybe not great if you have a large car, but them most roads around that part of Cornwall are better suited to small cars anyway. The road outside can get you fretting about getting in and out unless you are confident getting in and out of a fairly blind turn into a narrow road or turning the car within the shared parking area. Don't see that as an issue with the cottage though, it's the nature of Cornwall and a world which remains much unchanged since before cards existed - take the chance to live a different life for a while.
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Sheila - Verified booking
Beautifully renovated mill building converted to three bedroom accommodation.
The living area is open plan, bright and airy, Ideal for socialising as a family, and adequately equipped for a self catering holiday. The bedrooms were as described, clean and fresh. A blind over the small window in the double bed room would be a good addition but we were able to improvise satisfactorily.. The gardens are huge with a lovely little lake which, when we visited, had waterlilies in bloom and damsel flies flitting about. There are places to sit and contemplate or read or just chat. The location is down a private road near a small stream and is very peaceful. The host was very welcoming ( Cream tea! thank you!) on arrival , showed us around and was available if we needed anything but left us to ourselves otherwise which was perfect. I am sure if there had been a problem he would have been on it straight away. The location is ideal for visiting some lovely little coves for swimming or surfing or for walks along the South West Coast path. There are gardens at Trewidden and Tanglewood which are worth a visit and others which we didn't have time to get to. Mousehole is quant. The Minack isn't far but book in advance of your stay. Only had a week , had a lovely time and wish we had had longer. Thank you.
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Kerry - Verified booking
The location and views are fabulous.
The house was lovely and warm but the whole place was VERY tired. The photos online must be extremely old or photoshopped! Inside and outside all vey worn. The whole place and the other holiday lets all looked a mess. The house was clean, but as it's so worn it still looked a bit grotty. One bedroom had a huge stain on the rug which was so unnecessary, surely a new rug wouldn't cost much? When it rained hard we had water coming in above the lounge doors and we had to put towels in to stop the drips all night. You could see it's been happening a while by the state of wall disintegrating inside. The double bed was the worst I've slept in and we go away a lot. Most of the blinds were broken and you could see next door was the same. Overall a great location but very disappointing accomodation. I didn't expect that from Sykes, everywhere else we've stayed has been lovely.
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