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per nightSarah - Verified booking
Before reading this review, please note, we are not people who complain often and like to give fair and honesy reviews.
We want to provide honest feedback to the owner, so that guests can continue staying in this beautiful location. The owner has a pure gem of a property to rent out and we would love for them to continue to benefit from this. Winster Fields is set in a beautiful and peaceful location. It is a spacious, and has all the amenities you will need for a comfortable stay. We stayed in this accommodation 4 years ago and were really looking forward to returning for our holiday this year. Unfortunately, when we entered the property, it smelt 'fusty', like it had been shut up for weeks. There were wasps and flies all over the surfaces and the kitchen was filthy! The cutlery and crockery were dirty in the cupboards, the bin smelt, there were food stains up the walls, the cooker hood and tiles were covered in grease, as well as the lights in the kitchen. It was clear that the property had not been cleaned properly before our arrival. If cleaners had been in, then they really didn't clean it properly. There were public hairs in the bathroom sinks, and urine splattered on the toilet brushes. We were less that impressed in arrival. Such a shame as we couldn't fault the property four years ago. We contacted Sykes straight away, who were very apologetic and contacted the owner in a timely fashion. We were informed that the cleaners would be in the day after our arrival, but nobody appeared. I then contacted sykes again and they arranged cleaners for the following day. They did come this time, but again, it was clear they only did the bare minimum and only dealt with the issues I had provided pictorial evidence for. In my opinion, the owner needs to liaise with the cleaning company regularly and discuss non negotiatiables for weekly, fortnightly and monthly cleans to ensure everything is cleaned regularly. In addition to this, there are maintenance jobs that need to be reported to the owner, who lives away. Light bulbs were out, damp patches on the ceiling and a broken chair. These all should be addressed quickly to ensure a comfortable stay. There needs to be some investment into thsi property now, as it is looking worn. Decorating needs to be done, new frying pans and utensils in th kitchens and new sofas and cushions as they are worn and smell. I am disappointed to be writing such a negative review as we love the location and had such a lovely stay 4 years ago. We enjoyed our holiday in the lakes, however didn't feel as comfortable as we should have done in our accommodation, due to the cleanliness.
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Doris - Verified booking
The cottage was very clean, the heating was not good at all 2 small radiators ...
The cottage was very clean, the heating was not good at all 2 small radiators downstairs, and the radiators in the bedroom were both twice as big as downstairs, the frond door was very badly fitted and the draft though the door let all the heat out, all the heat from downstairs disappeared upstairs, lovely cottage but not suitable for the winter, we returned home at about 6 pm on the Tuesday and there was no water, I went outside to see if anyone was in the other cottages to check if they had same problem, was nobody about was not sure weather the heating would work with no water so switched heating of, rang the emergency number that gave me another number, both numbers not unavailable , felt very uncomfortable with no help available, so called my daughter, who tried same numbers and had no luck with them, after we sat in the cold for 3 hours we made the decision to return home 2 days earlier, we are both in our 80 to have no back up to reassure us is not acceptable , no duty of care to your customers, have rented many cottages in the past and there has always been a emergency number in the welcome folder, and as for £50 good will payment that is an insult yours Mrs D wood
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Joanne - Verified booking
The cottage is small but cosy, I feel it could be time to update the sofa as they were not very comfortable and the beds are very squeaky and could also be more comfortable.
Donât take too much stuff with you as the rooms are small, but there is a decent amount of storage in the bedrooms despite the drawers being very cheap and not opening very well on the runners. The shower room was adequate and the shower itswkf was excellent, there were also lots of handy little touches like the rechargeable torches in the bedrooms and by the back door. The log burner is a nice touch too. My only real gripe is whoever cleaned the cottage before our arrival did not do a very good job as the drawers in the single bedroom were still full of someone elseâs clothes and also 2 unopened boxes of cigarettes were in the bedside drawerâ¦not great when this is presumably usually a childrenâs room (and was being used as such by myself for my 10 year old son who was the one who found them!) and there are readily available matches for the log burner left in reach of children in the downstairs lounge area. Could have been a disaster! The clatter also smelt a bit like cigarettes when we arrived and I thought it was supposed to be a smoking free cottage.
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Vera - Verified booking
Negative stuff: Some issues with the ground floor shower - lack of pressure/cold water - which we think might have been to both showers being in use at the same time.
Fridge could have been bigger. Noisy cooker fan and first floor bathroom extraction fan. Place didnât have any signs of damp but there was a slight humidity/dampness that made it impossible to dry any washing and we couldnât get the drier to work (might have been user error didnât check instructions and managed to dry most stuff outside). Outdoor furniture was old greyed teak passed its best but useable. 6 chairs - one broken chair (unuseable) and one broken, but repaired. We did sit out a lot as there was a great view. BBQ looked new, but wasnât clean so didnât use it. Positive stuff: Lovely quiet location and possible to walk along footpath (1 mile) to Masonâs Arms pub for a pint. Everything work (except for intermittent water issues in shower). Lots of kitchen equipment, pans, crockery etc. Place was clean and all beds made with fresh linen and towels available. Good location for south Lakes - off the beaten track but all the better for it if you want to avoid the crowds at Bowness etc. and have walks that arenât full of other people.
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Rodney - Verified booking
Great location, very picturesque and quiet.
Good size comfortable house. It needs a proper deep clean, unwashed cutlery, sticky hob, TV remote control was filthy. We left the house much cleaner than we found it. Happy with the price but we wouldn't return unless we could be assured the house had been thoroughly cleaned. Generic descriptions of property were misleading. We thought that it had a wood burner and an external EV charging point. We couldn't find either, although the adjacent cottage had a wood burner. The new front door lock was problematic and requires resetting. It took several attempts by others in our group to open the lock from the inside of the house which could be a safety hazard in the event of an emergency. The hot water system cut out on 2 separate occasions and required rebooting and we were relieved that your responsive and helpful customer support lady was available to take my call and instruct us on how to do this. Apparently you know of this issue and it's surprising it hasn't been rectified. I trust you find these comments helpful.
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