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per nightJody - Verified booking
Firstly the property was a lovely place to stay and the views were amazing!
It was very well furnished and finished and made for a comfortable stay. We were surprised there was no information booklet on arrival? But the fiasco with the additional parking permit not being available did take the shine off the holiday. Mistakes happen and we understand this so whilst frustrating it wasn't initially a major problem that we didn't have all the permits on arrival however the amount of time it took for the issue to be resolved and for the additional permits to be dropped off was unacceptable and certainly not something we would had expected from a reputable holiday company. We arrived on the Saturday and didn't receive the additional permits until the Wednesday meaning we had to use public car parks for a couple of days during our stay during which time my car was also hit by a wheelchair that was left to roll into my car (luckily not causing noticeable damage). This was not convenient as we have a baby and therefore a pushchair so we booked the holiday home on the provision we had parking at the house as advertised. Having to constantly phone and chase up the parking permits over multiple days impacted our holiday and our experience of having a holiday through Sykes was really disappointing which is a real shame given the holiday property itself was a lovely place to stay. There was also a minor issue with a running toilet and shower, but this only occurred infrequently and intermittently so wasn't a big problem for us.
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Phil - Verified booking
The lodge was very comfortable and well equipped, although the patio furniture is now looking a little worn.
The main reason we booked this lodge over others is that the photos showed it to be in a nice, private and secluded spot next to a line of trees providing shade, only to find on arrival that it had been moved to a less-private and hilly spot. Not happy at all and Sykes have been extremely dismissive about this, saying that they sent me an email in April - 4 months prior to notify me of the move (it's now August). I did not receive any such email. Further to this, Sykes are still advertising the lodge as though it is in its former tree-lined location! They will no doubt come back and say the previous location easily became flooded, but in a hot August this was not an issue for us. Then there was a problem with the wifi connection to my laptop. The wifi itself worked well as we connected all 3 phones, and an ipad with no problem, but I needed the owner's permission to speak with the wifi company to set up my laptop, only for Sykes to reply that the owner had stated that no-one else had had this problem, basically saying 'Tough - get on with it!' Not what I was expecting to hear. As I could not connect in order to attend to some urgent work we had to come home a day early. Overall not happy and feeling let down.
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Ann - Verified booking
Finch 59 is a lovely lodge with quality fixtures & fittings.
It is on a nice pitch over looking an attractive central grassed area. This lodge was previously on pitch 15 across the road next to the trees & is now on a raised pitch 59 - hopefully this resolves other guests confusion. There isn't a number on the lodge but can be easily found by following the numbers on adjacent lodges plus its grey not white. Finch 59 is on your right. Finch 15 is on the left. During our stay I reported a few maintenence issue that were not detrimental to our stay but if not reported the lodge will deteriate. 1. Washing machine comes on but does not fill with water assume door not activating machine due to being integrated. 2. Living room door, twin bedroom door & patio door need adjusting. 3. Key box difficult to close & catches your fingers. 4. Some gutters leaking. Flooding - Pitch 15 & surrounding lodges under water due to severe weather - so yes it does flood in this area. All issues reported to Sykes via telephone & Whatsapps. However this is not a complaint as the lodge is lovely & the park has many facilities. Would stay again in the future.
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Kerry - Verified booking
Finch 59 is a beautiful, very well equiped , super comfortable caravan with excellent facilities.
Everything you need for a fab holiday. It is a perfect base for exploring the East Coast, with great facilities on site too. It is situated in a quiet area of the site, which we loved. Lots of Information left by the owners, and a few essentials, eg wash up liquid and kitchen roll. The caravan was very clean, the only slight niggle id being really picky was the cooker hob hadn't been cleaned properly and there was black dog hair on the front corners of both settees. There was also a damaged cupboard door and one of the fridge shelves had been broken. We would have thought the cleaning company would have picked up on them, and left us a note, saying they were aware. We're sure the owners pay alot of money to have it cleaned. We phoned Sykes to report, and they contacted the owners who arranged to sort the next day. This was excellent service, and didn't cause us a problem. We would highly recommend staying at Finch 59.
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Lily - Verified booking
Property looks lovely on photos & property on top floor lounge room is where we stayed primarily of the time when in as the views were amazing.
Few issues with fridge breaking down before arrival & a leak through the ceiling from top floor shower room onto my son in the middle of the night causing a complete power cut on the middle floor apart from that it was a standard stay in amongst electricians coming in and one waking us up on our last morning relaxing before going back to a high/stress job, not ideal! Property extremely dusty especially on blinds & window sills & kitchen shelf unit old food crumbs were found, toilet brush on top floor extremely dirty covered in faeces. Shower bottles were almost empty in all three shower/bathrooms. Plenty of toilet roll readily available though which was the only positive, without the spectacular views on the top floor we would have left & booked into a B&B.
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