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per nightSue - Verified booking
The review covers two aspects- Sykes and the property.
1. Sykes. I would not recommend Sykes because the customer service is terrible. Having read the other reviews I am not alone in what I say. You cannot get a response from their phone number, it offers a call back which I am still waiting for 2 months on. The email is not responded to, only the text system and that took a real push back on my part to get any response. I am not sure what has happened to them but they clearly are only in it for the money and not at all for the customer. 2. The property. The property is lovely, and a beautiful location. However the customer service here is patchy. One one level you would think it is lovely, and yet the feel and tone of the information given to you at the property is negative. It feels like they spend far too much time telling you what not to do rather than what you can do. We arrived on a Sunday at 5pm, which is a very late check in. You receive the information by text how to get in literally at 5pm and all of the supermarkets are shut at this time. So we received our little welcome pack on arrival- 4 tea bags, 4 sachets of coffee, a couple of sachets of sugar and no milk, and for some bizarre reason you had to take your own tea towels. I cannot think why a small carton of milk and sugar would be difficult to provide- it was all so measured, and many of the notices in the house were negative in tone. we didn't use the hot tub but would have been put off by all of the instructions- about 9 pages. It is such a shame as they have a lovely property in a beautiful setting and a few little changes would make a massive difference in making you actually feel welcome at the property.
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Gemma - Verified booking
We had a really love stay at Cubert no3.
The caravan itself was very clean and had everything we needed. The hot tub was a wonderful bonus, as was the little welcome gift waiting for us (thank you!). The location was good - quick drive into Perranporth one way, or a few minutes more the other way into Newquay. Thereâs a nearby shop in the village with a great little bakery inside selling an array of pasties and cakes. The site was very well maintained with a small play area for children. Thereâs also a decent size swimming pool (you have to book in at customer services but we didnât have any problems getting in). The bar was clean with friendly staff, but a little expensive - as expected for a caravan site. Only two comments which stopped it from being perfect - thereâs no shop on site. Itâs really handy to be able to pick up basics when needed without having to get into a car. Secondly, the WiFi. We rely heavily on WiFi to find places to visit, activities, timings and bookings, but we were rarely able to get online as mobile signal was also very weak. This made it difficult to make plans. Though there is WiFi in the bar, this was also temperamental often needing to be reset. Overall, a lovely week - shame about the weather!!
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Joane - Verified booking
Wow fantastic stay!
What can I say it was a dream to stay and be so comfortable! Dog friendly complex close to all amenities and a short drive to both Newquay and Perranporth as well as the cider farm! Very clean plenty of towels and extra bedding in the cupboards, everything we could need to cook was provided. The boiler works great the place was warm and the bonus fire feature was calming. We even got a lovely welcome treat or apple juices biscuits And tea with milk in the fridge! Beds were comfy neighbours were lovely staff at the complex were very helpful and accommodating! The hot tub!!! Well that was such an amazing cute couples get away treat ! We got to watch a couple of shooting stars from the hot tub ! Honestly 10/10 stay definitely recommending to all friends and family with dogs and would happily return ! There really is no negatives for this accommodation! Previous comments stated dog smell but I can hand on heart confirm that was not the case this time ! Brilliant host ! Thank you again for a special holiday !!
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Natalie - Verified booking
Long Linney is a lovely cottage, extremely spacious, comfortable and well equipped.
Beautiful living room, super views and of course the hot tub is a real bonus. Our main issue was that the description states the property is suitable for those with limited mobility, ground floor bedroom, bathroom etc...which was the reason I booked, as my partner is a wheelchair user. Unfortunately, nowhere in the description did it state that there are actually several internal steps which made it an extremely difficult and at times, tiring for him. I feel that this needs to be included in the description. As another guest suggested, larger towels are needed (we had to buy bath sheets from b&m down the road) as the ones provided are small, and there are no spares for the hot tub...maybe suggest guests bring their own for the hot tub, if it's not possible to provide them? Overall we enjoyed our stay, and the owners were quick to secure the gate so our little escape artist dog couldn't squeeze through the gaps, which was appreciated!! I would recommend, but I do think the description needs amending.
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Jan - Verified booking
Caravan/lodge was very basic and certainly not worth the money.
In fairness to the owner when contacted she did bring across some of the basic items that should have been available. She also arranged for a second clean of the lodge on the Monday, although we had cleaned surfaces, the hob and washed some glasses for use, in addition felt the need to use boiling water on all equipment before use. Dirty crack inside one of the 4 available mugs, which the cleaner took away but was never replaced. No mattress protector on double bed just one sheet on the mattress. Toilet compartment was very small in the bedroom. Swimming pool on site had limited availability, being told it was used most of the time for swimming lessons for general public and also specific times for those living on the site. One positive was the fact that staff on site regularly checked the hot tub each day and topped it up when required, So big thank you to the two gentlemen who did that. Overall, disappointing accommodation. Have stayed at much better this year.
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