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per nightSophie - Verified booking
This property was perfect for our family Christmas away.
The house is beautiful and the location is great if you wish to be able to walk into the town and within minutes of the beach. The bedrooms were all very comfortable and decorated beautifully and the extra bathrooms were appreciated. This house could be 5 stars plus with a little extra care. Unfortunately some maintenance issues previously mentioned by guests are still ongoing for example the downstairs toilet has a camping light. Also we found a couple things to be a little odd. Although the kitchen was well stocked with everything there were no cupboards empty to put food? The dining room is missing a chair from the table meaning we had to take a chair from the kitchen and the door to two of the bedrooms wouldn't shut properly in the frame, again not huge details but with a little better care and maintenance this could be a gem. Lastly although we booked Christmas originally it wasn't going to be decorated, in the end they managed to get a tree up for us but we did have to add lights to this and also take other decorations to make the place festive ( the host was very kind and let us check in earlier because of this and did say it was an oversight as not rented at Christmas before so fair enough). Overall though the house felt very homely and we all felt comfortable being there. The space is well laid out and we loved things like having a utility space with a huge extra fridge! Also we managed to for two cars on the drive parked close together with the gate open at no issue to any other properties as did the house next door. We all agreed we would go back again and hope the owner can work through these little snags to make this amazing.
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Susan - Verified booking
Liked the property overall, the bed was very comfortable & loved the open fire, but there were issues with facilities.
The heating was not on on arrival, three radiators switched off & we had to figure out how it worked to heat the house up. The bathroom was always freezing with the heated towel rail working every now and again. We did eventually learn how to turn it on but were always out before it heated up. Cooking facilities were poor. The cooker hood needs a good clean and bulbs replacing. The roasting tin and baking sheet were rusty and unusable, there are only two saucepans with lids and three small milk pans - why is a proper set not provided? Couldn't turn the oven on & had to phone up for instructions as there were none. Despite having three welcome folders there were no instructions for any appliances. The washing machine is not level, rocks on two feet & had to be wedged up with a book to stop it roaming around the kitchen. Had to buy an airer to hang clothes to dry. Had to buy a new plug for the kitchen sink and had to improvise a plug for the bathroom sink. Had to buy a set of allen keys to tighten up the table legs to stop it wobbling around (& potentially collapsing). The weather was poor with conditions outside very muddy. No mop was provided so, unfortunately, we couldn't clean the floors properly before we left. Towels provided are tiny & only just fitted round our waists. If we'd known would have brought our own. We enjoyed our stay overall, we don't usually let poor facilities dampen our enjoyment, but are very disappointed to have again paid a high price for a UK holiday property that fell short. The location is lovely but is definitely not worth the money we paid.
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Confirmed Guest - Verified booking
We spent a week at No 1 Pump Cottages and it has been a wonderful base for our exploration round the Suffolk coast! Our host was extremely helpful and friendly. She catered to our every need, no matter how big or small, thank you! The place is clean and very comfortable, we couldn't feel more at home and it had everything we needed. There's a lot of space to relax and roam, especially with a 3 year old. The back garden was ideal! One feature we all loved was the shelves with the excellent selection of books and games. There was something for everyone and we all enjoyed a peruse through. We weren't far from many of the places we visited and loved, including Leiston Abbey, Southwold, Dunwich, Walberswick, Framlington Castle, Thorpeness, Aldeburgh and Africa Alive zoological reserve. We had an amazing break - thank you!! Father-in-Law loved the Long Shop museum in Leiston. There were activities for kids to do and a play park at the back, lovely! All th eplaces mentioned above are worth a visit!
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Mrs Morenas-Jones - Verified booking
Beautiful cottage, very clean and welcoming with perfect sized rooms. The way the kitchen and living/dining room was set up meant that none of us were cut off especially on Christmas day when there is lots going on in the kitchen. Parking was also a plus point for us, being a party of 5 we came in 3 different cars. There was plenty of parking on the property. The cottage is in a lovely village setting with Knodishall common a stroll away for lovely walks with the dog. Hosts made our Christmas getaway perfect by setting up a Christmas tree and decorations and a welcome card. We definitely recommended Stonehurst for a break and have already recommended to friends. It is not a place that will disappoint!
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Mr Ernie Taylor - Verified booking
The beds in the twin room were a little bit low but once in bed were exremely comfortable. The dining chairs were too low and in one case at least felt unsafe. Cutlery and crockery. the property is advetised as being for six people and there was six of everything, but in some cases, no spares so that if we wanted a snack between meals (and the hildren often did) we had to wash up rather than doing a daily turn in the dishwasher. Also, there were no spare refuse sacks. We are used to bagging gereral waste rather than putting it loose in the bin. Apart from these little niggles, the property was fine. We would certainly consider it for next year, although the location would not be our first choice.
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