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Andy - Verified booking
This is not to be seen as a negative review and I hope you take the feed back as constructive comments.
We had a brilliant family week and the location for central Castleton is brilliant. But the property is needing some TLC. Most kitchen utensils were provided - but we are glad we brought our large wok for cooking for a family of 7. There's no garlic crusher and an additional chopping board would be good. It might be worth sharpening knives or providing new ones as the ones provided are woeful. Not a massive issue to us, but there's no gate on the fence facing the public car park which could be a close call for potentially escaping dogs when front door opened. The front door supporting brace needs replacing as it is broken and you have to lean on the door to close it. There is no key for the side patio doors (that we found). The stable door at the rear does not close properly unless you really push it and lock the door from the inside. This is annoying if you are sitting outside. It becomes dangerous for little children and their fingers. No light bulb in small room and no replacements or spares anywhere. Dishwasher needs salt to be provided - there was none that we found, so it often didnât clean very well. Tumble dryer - doesnât dry clothes completely dry. Accessible electric cables/wires under tv are not only visible and unsightly, but grabbable by a child unless really supervised. The welcome book is lacking any real details about managing the property itself. The bins - although it canât be helped - were 3/4 full on arrival. There is also a lack of details for bin day collection point. I placed the green bin in the car park, but luckily I saw the bin crew at 6:30am and they said they only collect from the roadside. There is no hot tub information/ upkeep details what so ever. Luckily, we knew we had to add chlorine as the slow release container floating around had run out by Wednesday. Who knew you had to remove this when in use? I can only compare to other places I've been where staff visited twice a day to check levels. It shouldn't be down to guests to manage the safe use of a hot tub, with no instructions. There are no spare bedding or pillows (its stated beds can be pulled apart if needed which is great, but there are no extra duvets provided) there is also an under sheet missing. The curtain in the living room is annoyingly short. Cleaning, just generally could be better. It seems a surface clean is done, rather than a thorough turnover. There are cobwebs and spiders in most room corners, the worst place being above the kitchen fridge. Bathroom window is in need of repair (there was a note on the window) however the bathroom door in the same room also doesnât close properly. In addition, the toilet seat is moving and needs to be fixed/ replaced. King size bedroom en-suite shower doors donât close completely, and tray floods - due to blockage. Stairs are loud and need new wedges, difficult to move up and down the stairs at night time without waking others and one gets a sense that the stairs are going to collapse! Security for dogs and young children in the garden is concerning given the proximity to the main road and it is fortunate we were fastidious in supervision. We had to move any wood lying around to form a barrier to deter them from escaping, especially towards the car park side. There were many screws lying around in the rear pebbled area that we picked up following construction of the welcome cover to hot tub. It seems a missed opportunity to encompass the fire pit and grassed area along with the pebbled area into a wholly securely fenced area. The seating area along the fence in the pebbled area, along the roadside, by the hot tub is a great idea, but it is too high. It needs to be halved in height to sit comfortably on. This is by far the main area we used A seat leg was broken on the arm chair in the living room by window. We ended up balancing this many times so it could be used. The oven has a weird funny smell when in use Castleton experienced a massive power cut during our stay, so the burglar alarm needs resetting as it was beeping and there was an issue rebooting the WiFi and TV but we conquered that eventually. I come back to the Welcome pack, there were no instructions how to do any of this. A clock would be nice on the fireplace in the living room. It takes two adults to lift the hot tub lid on and off. Actually 3, the first time we used it we leant the lid against the fence, but it dropped down the back and it took 3 adults to get it out (2 in the spa). Whilst the lady cleaning the hot tub was utterly pleasant, she arrived at around 8:30am, but check out is at 10. The hot tub was being drained by before 9am, which didnât allow any use for the morning of departure had we wanted to. Fortunately we didn't, but we were just not expecting anyone so early. Again, I come back to the welcome pack (lack of) information if 8:30 am is the norm.
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Neil - Verified booking
It was a pleasure to stay at Ivy cottage for a lovely (if rainy) week.
The cottage is thoughtfully appointed with lovely personal touches throughout - the owners have carefully left many notes with helpful instructions to guide the guests. Three points of note; a) I might recommend that prospective guests be alerted as to the very 'full' nature of the gardens, which do impede access to the front of the cottage with large suitcases. From the roadway to the conservatory entrance, the foliage does over grow the walkway, which made navigation of our luggage a challenge. Since we are from abroad, and travelling for a month, we did have many larger suitcases - perhaps Sykes might consider some form of check-box on their application form to alert the owners to the fact that renters are coming with luggage as such - ? b) We were a little disappointed to have renovation workers begin construction work on an adjoining cottage at 0615 on our final Saturday morning, using the adjoining walkway to gain access around back of the property. The early morning hammering and cartage was a little alarming so early in the day. A gentle chat with the neighbours might avoid this for the next guests. c) a note on the booking form for Ivy Cottage noting that the Pub is 'closed' for the foreseeable future would have been helpful. One filter I rely upon when booking a cottage from Canada, is the close-location of a Pub. Since the 'Quiet Woman' is not open, that might have been good to know. The Royal Oak is nearby, but not really within walking distance. The Pub in Crowdecote was also closed when we walked over High Wheeldon....a similar disappointment. Otherwise, it was a happy and restful week at a lovely cottage in a wonderful region of the UK.
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Derek - Verified booking
No complaints whatsoever regarding the property itself which was excellent.
The same cannot however be said of Sykes. We own two expensive e-bikes which are both large and fairly cumbersome. Before booking the property we liaised with Sykes re the bike storage facility advertised as available. We explicitly explained the size of our e-bikes and hence the need for a large storage facility. Sykes went away to verify for us. After checking it was categorically confirmed that there was a LARGE storage facility at the rear of the property. This is a complete fabrication of the truth, as we have now confirmed verbally with the property owner. The actual cycle storage would not even accommodate one of our e-bikes and the "storage" consists of purely a rainproof cover which attaches to the wall by two hooks. Perfectly adequate I'm sure for an average sized road cycle, but that was not what we stipulated when making our initial enquiry to Sykes. We couldn't have been clearer re our requirement. A complaint made to Sykes has resulted in them blaming "human error" which is completely unacceptable. We had taken the trouble to specify our cycle storage requirements. A check was made by them and categoric confirmation given to us that the cycle storage was more than adequate for our needs. Where does "human error" arise? I am still awaiting a reply to my latest message sent to Sykes last week requesting a further explanation as to how errors such as this are allowed to occur. Hopefully they will have the courtesy to respond.
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Susan - Verified booking
We really enjoyed our holiday at Ivy cottage.
Set in an ideal location in a quiet village, made it easy for us to access all areas of the Peak District, with Buxton only a 10 minute drive away, and plenty of walks on the doorstep. The property was well-equipped and full of unique items of furniture which added a personal touch. There was enough space for 5 adults to relax comfortably throughout the week. Only 2 minor points to highlight: as mentioned by other visitors, the garden is somewhat overgrown and it was difficult to navigate at times, especially to the various seating areas. When it had rained in the night, getting to and from the gate without getting wet from the plants was a challenge. However we do appreciate that trying to maintain the garden during high season must be a challenge. The second point to note was the downstairs shower which we were unable to use as, as a family, we are generally above average in height. Again, we appreciate that it is an old cottage, with low ceilings, but found that, unless you sat in the bath, the shower is better suited to children than adults. These points aside, we had a very enjoyable, relaxing holdiay and would recommend it to friends and family.
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Alistair - Verified booking
This is a quite fantastic cottage - a really lovely place to stay.
A really quiet village with all of the Peak District nearby - but close enough to Buxton for shopping (and even, we discovered, pizza delivery). The owners have done absolutely everything possible to make it a home from home. The kitchen is very modern, perfectly equipped ... good beds ... log stoves ... perfectly clean (or as clean as a cottage like this is getting) ... extra everything you could need. Thereâs a thoughtfulness about their preparations and communications that made the whole stay pretty much flawless including the milk and a cake on arrival. Even the random artworks around the place, are lovely, the DVDs, games and jigsaws exactly what youâd want to find in your own home. 3ft thick walls make the WiFi a bit flakey in places ... but you know what ? ... thatâs kind of an advantage. If youâre looking for a quiet, easy stay this is just perfect. Much more like staying in a friendâs holiday home than a rental cottage. Owners are absent and invisible (always good IMO) but helped us out when we left some things behind. Possibly the best cottage Iâve ever rented. Thanks
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