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per nightSusan - Verified booking
Liked the property overall, the bed was very comfortable & loved the open fire, but there were issues with facilities.
The heating was not on on arrival, three radiators switched off & we had to figure out how it worked to heat the house up. The bathroom was always freezing with the heated towel rail working every now and again. We did eventually learn how to turn it on but were always out before it heated up. Cooking facilities were poor. The cooker hood needs a good clean and bulbs replacing. The roasting tin and baking sheet were rusty and unusable, there are only two saucepans with lids and three small milk pans - why is a proper set not provided? Couldn't turn the oven on & had to phone up for instructions as there were none. Despite having three welcome folders there were no instructions for any appliances. The washing machine is not level, rocks on two feet & had to be wedged up with a book to stop it roaming around the kitchen. Had to buy an airer to hang clothes to dry. Had to buy a new plug for the kitchen sink and had to improvise a plug for the bathroom sink. Had to buy a set of allen keys to tighten up the table legs to stop it wobbling around (& potentially collapsing). The weather was poor with conditions outside very muddy. No mop was provided so, unfortunately, we couldn't clean the floors properly before we left. Towels provided are tiny & only just fitted round our waists. If we'd known would have brought our own. We enjoyed our stay overall, we don't usually let poor facilities dampen our enjoyment, but are very disappointed to have again paid a high price for a UK holiday property that fell short. The location is lovely but is definitely not worth the money we paid.
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Ros - Verified booking
The radiators in the lounge side of the house take a long time to heat up, may be worth noting this in the welcome pack as we thought they weren't working at all.
Owners very responsive and arranged a call out in arrival evening for us, The house was 11 degrees on arrival, perhaps pop the heating on in advance during cold months? Bathroom lock needs attention, it is not at all secure and opens very easily with just a slight push on the door from the outside. Cleaners a bit trigger happy, sitting outside waiting for us to leave (well before 10 am) Apart from those minor issues, the house is superb! Beautifully furnished, very comfortable beds, amazing towels and bed linen. Very well equipped kitchen, lovely crockery and glasses. Everything you could need for a very relaxing, wonderful stay. Fabulous pub a few minutes walk away and an amazing Co-op a few mins walk also. Very friendly neighbour who let us park in the 5 private bays to the left of the house. We had an amazing Christmas break, thank you!
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Mrs Morenas-Jones - Verified booking
Beautiful cottage, very clean and welcoming with perfect sized rooms. The way the kitchen and living/dining room was set up meant that none of us were cut off especially on Christmas day when there is lots going on in the kitchen. Parking was also a plus point for us, being a party of 5 we came in 3 different cars. There was plenty of parking on the property. The cottage is in a lovely village setting with Knodishall common a stroll away for lovely walks with the dog. Hosts made our Christmas getaway perfect by setting up a Christmas tree and decorations and a welcome card. We definitely recommended Stonehurst for a break and have already recommended to friends. It is not a place that will disappoint!
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Mr Ernie Taylor - Verified booking
The beds in the twin room were a little bit low but once in bed were exremely comfortable. The dining chairs were too low and in one case at least felt unsafe. Cutlery and crockery. the property is advetised as being for six people and there was six of everything, but in some cases, no spares so that if we wanted a snack between meals (and the hildren often did) we had to wash up rather than doing a daily turn in the dishwasher. Also, there were no spare refuse sacks. We are used to bagging gereral waste rather than putting it loose in the bin. Apart from these little niggles, the property was fine. We would certainly consider it for next year, although the location would not be our first choice.
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Mrs Fairman - Verified booking
We don’t consider the use of the word ‘ cottage’ a fair description, it was a small semi-detached house! Also we felt that it was totally unacceptable that we weren’t able to gain access to the property until 5pm, which means we loose a day of our holiday, although it was 7 nights accommodation the holiday is short by 1 day as we had to vacate at 10am. We have spoken to a number of people who have used Original Cottages (Suffolk Secrets) and they all agree that something needs to be done to allow occupancy around 2 pm which was the time when we first used your company.
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