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per nightPatricia - Verified booking
Lowenna is lovely and bright and clean, and exactly as it looks in the interior pictures.
We only had a couple of recommendations for Eric and Vicky - our towels were a little bit small! Perhaps less cream teas for us ?! and we ran out of matches for the fire, so maybe a lighter could be better? Otherwise this is a lovely property in a stunning place. My criticism is with Sykes and not the owners of the property. Only on the reviews and by looking closely at the listing on line for Lowenna could I see that it is in the grounds of Stoneycroft, the owners house, and as lovely as they are, we did not expect that from a description of 'detached.' Apologies if I have misinterpreted. The pictures do not show the owners house which is right behind where the tree and clothes dryer are, just for anyone wanting to book a completely secluded house. Having said that we hardly knew they were there and they always gave a friendly wave and hello, so I must state again that Sykes are at fault here. The owners have also stated once you are inside the property by a notice in the utility area that it is only a 'Dogs Allowed', not a 'Dog Friendly' house, unlike the description on the Sykes booking. The reason they gave for this was that the neighbours keep chickens and that there may be other dogs around, which is good communication from the owners, but again I wanted to be informed about this by Sykes, before booking, but as Sykes ignored all my emails I was not given the opportunity to check. I made several attempts to communicate with Sykes starting in March 2024, long before we arrived at Lowenna, (we only wanted to pay the rest of the booking fee and make double sure that the dogs were safe as one is slightly reactive etc.. ) by email and then in desperation by facebook messenger, all of which were completely ignored UNTIL my second deposit came out in August. I find this appalling, and once again not the fault of the property owners. I'm genuinely sorry if this affects the score for Lowenna - it is a reflection of my treatment by Sykes cottages and NOT the property owners.
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Emma - Verified booking
We liked the village location of Swan View cottage and its proximity to Lechade on Thames with its pubs, cafes and shops.
A pint of milk and a bottle of wine were left for us on arrival which was appreciated. The overall standard of accommodation at the cottage is good. The lounge, kitchen and dining areas are all a decent size and tastefully decorated. The cottage also benefits from a pleasant and a neat garden with seating. Thereâs also a conservatory which is a lovely place to relax. The cottage is reasonably well equipped, but there was no toast rack, or shaver socket in the bathroom. Only one hand towel was provided, luckily we brought a couple of our own. The freezer needed defrosting and the kettle needed descaling. On the negative side the bathroom was in dire need of a refresh, we were told that there are plans to do this. The shower riser rail is too low and the bathroom window is a poor fit and is draughty. Parking on the drive could be an issue for some as there is an awkward slope which makes it difficult to reverse onto; made worse by the cottage being on a bend restricting visibility. There was no information pack providing the usual useful information you would normally expect; details of local shops, GP, vet, hospital, local amenities, pubs, public transport etc. There was no fire escape plan either which is a serious omission and which needs to be remedied. Overall we felt the cottage was quite good but could be a lot better if the above issues were addressed.
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Josephine - Verified booking
The Apple Barn is a little gem.
It is beautifully and thoughtfully presented with plenty of attention to detail. Even the knives for food preparation were sharp (a first for me in holiday cottages). The bed and bed linen are great. Also there were white towels and grey towels so you always knew you were using your own towel. We would have liked more instructions in the booklet about how to dispose of food waste, dry mixed recycling and general rubbish. We were working from home and there is not a lot of space for two work stations but it is a holiday cottage not a live/work space. The wifi connection was excellent. We would happily come again but if we did we would try to book one of the other two units as they have a better view and access to the garden. Neither were available for our dates which were a last minute booking after another owner had let us down by cancelling our stay. We feel very lucky to have been here in the peace and quiet.
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Mr Richmond - Verified booking
Lovely quirky cottage (we stayed in pilgrims prospect) beds very comfortable and had all amenities in cottage that we needed including many TV channels. Even a well thought out welcome basket of treats! Cottage was ideally placed for our dog with a fenced garden directly outside our door, although shared with pilgrims chase, but this never caused a problem. Location of cottages is a short stroll along the lane to the expanse of bacton beach which again was perfect for dog walks. The pool area was fantastic with lovely heated pool and showers, and although each cottage is allocated 1 and half hour slot of exclusive use each day, the manager Maxine was very approachable and accommodating to change our pool times to suit us! The added bonus of a small but nicely equipped games room with pool table/air hockey and a football table and video game machines was great for our teenaged son.
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Neil - Verified booking
A lovely quaint cottage situated in a quiet location but with a blind corner when pulling out of the driveway.
Overall we had a pleasant stay as we used this house as a base so we could visit the airshow. A little bemused when the owner turned up on the Monday the 22nd of July expecting the house to be empty as she had planned to stay there!!! An oversight on your part Sykes?? Not the best maintained property as the bathroom window handle was sheared off leaving a jagged edge. The master bedroom had a double socket hanging off the wall with exposed live wires!! We did contact the mobile number on the booking form to report these hazards. The freezer had to be defrosted as the drawers were frozen in place and couldnât be moved and the top of the fridge hadnât ever seen a duster as it was covered with dust. Generally the inside of the house could do with a freshen up as it is looking tired but on a positive note it was comfy and a nice place to stay.
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