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per nightJayne - Verified booking
We have been booking with Sykes now for a few years and every place we have stayed has been wonderful until now.
We turned up half an hour before the allotted time but it gave us the opportunity to see where the cottage was before we went for a coffee. We got out to let our dog go for a quick walk and we could see the cleaner was still in the cottage. Well I say we could see, what we heard was a small baby crying and a man shouting expletives at someone (we think maybe another child). It was horrendous. We got in the car and went into polperro. When we can back an hour later it was quite clear that whoever is the cleaner is had spent more time swearing than cleaning. The kitchen was a a disgrace and we have photos to prove this. The cooker top was smeared and not at all clean. The cooker equally so with a baking tray inside with a puddle of grease on it. The floor hadnât been mopped and there was dust on shelves and cupboards with a sticky film that had been there for some time. We had to clean the kitchen before we were happy to cook in it. Upstairs was little better as the mirrors were all smeared and looked like they had been cleaned with a dirty cloth. The tv stand downstairs was also covered in dust and every horizontal surface was dusty and not helped with the amount of nick-knacks which had also not been dusted. The front door is a stable type but the bottom was not secured with anything as the bolt had broken and one which was missing completely. It could only be held in place by the top door. The hinge on the bottom door was loose so you had to really slam it shut. My husband did find a screwdriver and fixed this. The place also suffers from damp as there appears to be little damp course outside so rain water was held in place by the decking. Every cupboard we opened smelt musty and the area by the back door also smelt damp. I did buy a plug in room freshener to at least mask the smell. Not good when you are an asthmatic. All in all we were very disappointed with Sykes on this property and it was definitely cleaner when we left than when we arrived. Another security point. The key for the property was accessed via a key safe in the garage except the cleaner hadnât bothered to even change the code when he put the key back so as soon as I opened the garage door the key fell out.
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Jayne - Verified booking
We have been booking with Sykes now for a few years and every place we have stayed has been wonderful until now.
We turned up half an hour before the allotted time but it gave us the opportunity to see where the cottage was before we went for a coffee. We got out to let our dog go for a quick walk and we could see the cleaner was still in the cottage. The kitchen was a a disgrace and we have photos to prove this. The cooker top was smeared and not at all clean. The cooker equally so with a baking tray inside with a puddle of grease on it. The floor hadnât been mopped and there was dust on shelves and cupboards with a sticky film that had been there for some time. We had to clean the kitchen before we were happy to cook in it. Upstairs was little better as the mirrors were all smeared and looked like they had been cleaned with a dirty cloth. The tv stand downstairs was also covered in dust and every horizontal surface was dusty and not helped with the amount of nick-knacks which had also not been dusted. The front door is a stable type but the bottom was not secured with anything as the bolt had broken and one which was missing completely. It could only be held in place by the top door. The hinge on the bottom door was loose so you had to really slam it shut. My husband did find a screwdriver and fixed this. The place also suffers from damp as there appears to be little damp course outside so rain water was held in place by the decking. Every cupboard we opened smelt musty and the area by the back door also smelt damp. I did buy a plug in room freshener to at least mask the smell. Not good when you are an asthmatic. All in all we were very disappointed with Sykes on this property and it was definitely cleaner when we left than when we arrived. Another security point. The key for the property was accessed via a key safe in the garage except the cleaner hadnât bothered to even change the code when he put the key back so as soon as I opened the garage door the key fell out.
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Allen - Verified booking
Lovely cottage - the owner said theyâd had many holidays there and that was what made a difference I think.
It felt cosy like a real âhomeâ as soon as you walked in. The decor was not the cheap âmake do and mendâ that you often find - it was really nicely and tastefully done. The cottage was very well equipped and the owners had anticipated most of the needs of visitors. The welcome pack was very welcome. Thank you. The cottage was lovely and clean, very warm and comfortable. It has traditional features (including a few spooky creaks and groans. We swear we heard a young child say âDaddyâ just outside the bedroom door one nightâ¦.. we hid under the duvet) A couple of âeven better ifâsâ: (1) the dishwasher didnât work properly and after three washes we had to wash the pots by hand as they were not clean at all (2) maybe leave some washing up liquid and a couple of dishwasher tabs for the next visitors (we left dish cloths). (3) The property is very difficult to find. I couldnât find it on Google Earth so texted for clarification a few days before we went. I did not get a reply. We couldnât find it where the post code led us, so we scoured the streets - the locals in the pub hadnât heard of it either. The contact numbers provided were all the same number and not answered (no signal in the village so had to drive a couple of miles out of the village till I could get a signal). At one point, we even considered having to return home or find a Premier Inn for the night. I donât know if this will help future visitors but I took the âwhat three wordsâ reference: ///stylist.recorders.signature Somehow, we did spot the cottage on what was our last attempt. Negatives aside, all in all a lovely visit to a lovely cottage in a beautiful village. Our third stay in Staithes and the best cottage so far. We will be back.
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Michelle - Verified booking
Cottage itself was in a lovely location, pretty central for everywhere.
It had pretty much everything you could need utensil wise and everything was clean, well except the floor, I was wearing white trainer socks on arrival and when I went to take them off that night, they were filthy. I even had to clean the soles of our slippers because they were dirty when we left, and I have beige carpets at home. So not impressed with that. Also, thereâs no instructions for anything, when weâve stayed at cottages in the past, thereâs normally a book, with everything you need to know, how to work the heating, WiFi code, how to use the oven etc. took us 2 days to realise there was in fact a microwave, which, I must say, is pretty dangerous, as itâs above the oven and grill, so if your short, you either need help, or youâll wear whatever youâve heated up, not very practical. Couldnât find a washing machine either? Again, no info in cottage. The rooms are comfortable, but if youâre in the twin room, you can hear everything in the toilet. Also, I think people who had stayed previously had had dogs with them, as Iâm allergic and had a reaction as soon as I walked in. Might be worth giving the place a proper good clean and change blankets that dogs have probably sat on, especially if your next guests arenât taking dogs. Overall we had a good stay, but would we come back? For the location, definitely!
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Dot - Verified booking
Fron Haul is a lovely place to stay.
We had a lovely friendly welcome from Vicky the owner who was helpful and only too happy to help with anything. A modern, open plan property with furnishing to match. Spotlessly clean. A very good and tasty welcome pack and the prosecco cooling by the hot tub was a lovely surprise. 3 good sized bedrooms with one downstairs which for a member of our party made things a little easier. The upstairs balcony with bbq, hot tub, large table and chairs, and heating is a joy to sit and socialise, watch TV. The kitchen is well equipped. Comfortable sofas to sit and relax with bifold doors giving views to the lovely countryside surrounding the property. A rear patio with table and chairs was lovely to sit and have lunch. We had a great stay and a unusual surprise was being able to collect our own eggs from the hens opposite the house. A lovely touch and they were delicious! Fron Hau is a great base for visiting other areas. We did walk into the local town (Ruthin) about 40 minutes on a narrow, busy road. Not recommended if there are young children in the party. There is parking in town and a few supermarkets there to stock up! To sum up, we had a smashing time in a lovely property. Was very quiet and peaceful and our batteries were fully recharged. I would happily recommend a stay here and would definitely return.
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