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per nightConfirmed Guest - Verified booking
the whole cottage needs a thorough clean and furnishings very old and worn .When we arrived Mr Sinclair was just coming out of the cottage saying the TV wasn't working and he would be back. He did return a few minutes later and sat in the room trying to fix the TV. What a start to our holiday trying to unpack with a stranger sat there. The bathroom door wouldn't open properly, old rusty bin, light over mirror not working, heater in bathroom full of dust, old rusty tin of air fresher, shower screen on bath had black mould along the bottom. The kitchen had dirty cutlery trays and all utensils in them were very old. cupboard handle broken, dead beetle between the melamine plates, spider and web in a cup. No icebox in fridge so Mr Sinclair said to use the freezer where the dogs were kept in a separate outhouse which was disgracefully dirty. We were told not to shut the curtain in the hallway as the rail was broken. This meant when we left the bedroom to use the bathroom, we were on view up the lane. The single beds were very hard with child size quilts. furniture old, random old xmas decorations etc in draws which needed cleaning out. The carpets and flooring all needs changing as it is so old. there were dozens of flies every day due to the cottage facing the horse stables. We bought fly killer and were constantly spraying them. My partner honestly thought I was going to say " take me home" but because he had booked it for my Birthday I tried to make the best of it. We left 2 leg rest from our reclining sunchairs in the cottage shed by mistake, and after a call to them the day after our return, the daughter said she would get Mrs Sinclair to ring me. I have a friend in Ayr and though I could collect them when visiting my friend later in the year but I haven't had a call back and that was a week ago. I would have contacted you before now regarding how upsetting and disappointing our holiday accommodation was but I am just recovering from Covid and haven't been up to writing. On a positive note, we loved the areas of Rockcliffe and Kippford and would like to see other areas of Scotland. Baring in mind our bad experience at Tumbling Banks would the company give us some form of compensation for not only how upset we were but also for such poor accommodation as we would use Discover Scotland again but would suggest you think twice about using this accommodation to future clients in its present state. Kind regards, Susan Harwood
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C & Derby Friends - Verified booking
We had a great couple of days here, walking , sitting in the sun and generally enjoying the Cotswolds. Thanks to R & Y.Thank you so much for having us, I had so much fun especially on the quad bikes and singing in the tree house. your house is beautiful - RThank you for such a lovely weekend in your beautiful house! I had an amazing time going on countryside walks and zooming around on the quad bikes!!!! You were also welcoming, thank you - CThank you so much for an amazing three days! I had an amazing time on the quad bikes, our little trip to Daylesford and the amazing cocktail night in your beautiful home! Thank you for having us!! - AThank you so much for being generous, the house is beautiful. We had so much fun in the house and quad biking but most of all Pepper the dog. Thank you again! - EThank you so much for an amazing weekend. We had so much fun! The house is so beautiful and loved meeting the dogs! Thanks!! - E
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Jill - Verified booking
A location plan of the caravan site would have been really helpful, it's a big area and though we tried to find the caravan, we had to ask Security for help in the end.
Though the caravan was comfortable, we could see areas that needed looking at for example a new door mat; a mat or similar at the patio door would help to protect the carpet when stepping in to the living area from outside; there were already marks on the carpet in the living area; we found an opened pot of garlic dip stuck between the settee cushions plus cornflake crumbs and dirt/dog hairs at the side of the fridge/freezer. The owner may not be aware of these cleanliness issues and that's why we feel it needs feeding back. Despite this, we did appreciate the bottle of wine on arrival, the views over the estuary/sea were lovely, having two toilets was an advantage and all the staff on the site but particularly Claire in Reception, couldn't have been more helpful. The location of the caravan to the rear of the site was ideal because it is not overlooked on the decking. All in all we did have a lovely time.
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Derricke - Verified booking
Well Sykes this was a big fail on your part !
We would never stay at this property again. You did not inform us that both bathrooms were overlooking storage room that cleaners use daily there was no privacy made us very uncomfortable ! You also double booked property after first week we had guy trying to open key safe at 9pm Saturday night he knocked the door and was baffled that we were staying there he was moved to another property ! This is totally unacceptable ! Any people thinking of booking this property think twice if you value your privacy ! And another issue you can only have central heating on for 2 hrs at a time so when it switches off when your in bed you have to run upstairs to switch back on why was there no mention of this ? Could not use TV in double bedroom either not good enough ! Why was there no mention of these issues in the advert very misleading
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The Bridges, Kent - Verified booking
The location was amazing. The amount of wildlife we saw from right outside the cottage was incredible. The cottage was comfortable, very roomy and felt really homely. The main shower leaked through the floor into the hallway downstairs. However Cotswolds Hideaways sent out a plumber the next working day and were very apologetic and kind throughout the process. Overall we would recommend the place as a quiet retreat!Other than having a couple of issues, we've had a wonderful time here. Its been fantastic being so surrounded by nature and seeing owls, deer,hares + birds of pray. Monster the cat was a lovely addition to our night time walks, we will miss his vocal welcome every time we exited the cottage! Overall a brilliant experience! 🙂
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