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per nightGillian - Verified booking
We were disappointed with the fact that we had to pay £25 for parking on the site for the week.
We were expecting that as we had a nominated parking space for one car and a pass, the pass would wave any parking fee which it did not. This should be clearly stated in your documentation re this accommodation. We rang the helpline for clarification and they were not helpful all we were told was if we didnât pay we would be fined £100 even though I was instigating an enquiry with intention to pay, The Ringo facility would not work for me and the two ladies on the telephone helpline I spoke to could not even give me the number to ring to pay the fee. Finally realising we would have to pay we had to then go out in wind and rain to find a number on a machine. These helpline assistants should have been able to clarify, answer my questions and have the number to hand immediately instead of me doing their job for them. Threatening a customer with fines on the first day of a holiday is not good customer service. This ruined the first day of our holiday and whilst the parking fee was not excessive to us, some people in the same position could have had to spend holiday spending money on parking fees instead of their family. The whole experience was unpleasant. Please make the amount £25 summer £10 winter parking on site even with pass clearly visible for future customers in the details of your documentation. In addition to this the site was locked every night at 7:30pm which was restrictive. Very few shops and facilities on site or nearby. Apart from the above the Chalet was In An excellent position for viewing out to sea and it was interesting to see naval vessels, sailing boats, ferries and yes, one submarine from the comfort of our chairs through patio windows in the chalet. This was the most enjoyable part. Beaches and coastal paths nearby, but cars are needed and roads are single track. The chalet was well equipped with everything needed. Decor pleasant throughout. Shower room a little small and could perhaps do to be refurbed. Altogether mostly pleasant holiday, it is the first time we have been a little disappointed with Sykes Holidays and it was only related to the parking and helpline which just needs clarification. We have holidayed at times with Sykes over many years and this incident was just unfortunate, we will try again. One other thing, not everyone has the latest mobile phone or have lots of I.T. Donât forget these people, give them other options. Thank you for giving us the chance to make a point. Gillian and Stephen Gilfeather.
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Manivelan - Verified booking
Amazing Location, Mesmerising Sea /Sunset view, Nice coastal waking path and beach.
We, family of four have just returned from a week's holiday in this lovely Chalet. Nice and clean, Has everything you need for cooking, washing and cleaning. Hair dryer, Iron box and board, Nice Dyson cordless hoover. Lots of DVD movies and Nice Smart TV also with freeview channels. Really enjoyed watching the sea every day. Nice cafe and superb ice cream in the near by shop. You can walk along the coast or just walk to the beach or just sit in one those many benches and watch the sea and boats sailing. Asda express is just 10 minutes drive and drive few more minutes you will find restaurants/fish and chips. Drive a little more you will reach super store supermarkets. So it is well connected to nature and town centres. It is a private property and also Useful to know that the gates closes at 8:30 pm during summer (don't worry you will get your own keys on the first day to open the gates anytime you wish to drive out or drive in). On our first day We got struck in the traffic and were so stressed that we won't reach before the gates close since we thought the gates close at 7:30. We rang SykesCottages and the lady on the phone went extra mile to do all they can and finally arranged a call with the kind owner of this chalet. The owner contacted us and reassured that the property only closes at 8:30 and reassured that in worst case she would make arrangements for us to get the keys. I can't express how relieved we were after the phone calls from and the owner. My heartiest thanks to the lady who called us on 23/Aug/2024 late evening from Skykes Cottages team and the kind owner. when I woke up today in my house and went to the doors there is no lovely sea view to look I really miss the lovely place now. We will definitely return to this place next year.
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Nicci - Verified booking
We arrived at Keepers Cottage on Saturday 17 March and were immediately impressed with the location of the chalet/cottage within the holiday park.
...a wonderful expanse of field directly outside the chalet which our dog needed no encouragement to explore. An awesome view of the surrounding countryside and sea made for a perfect setting. The chalet itself (definitely more of a chalet than a cottage) was lovely! Spacious, very nicely furnished and immaculately clean. Great layout with sitting room, dining area and kitchen all in one open plan unit and two very comfortable bedrooms and modern bathroom off this area. Great heating, so lovely and warm and powerful shower over bath in the bathroom. The kitchen was equipped with everything you could want, with a modern oven, hob, microwave, toaster, kettle and an assortment of cooking pots, pans and dishes. Nothing left wanting! The Reception at the holiday park was closed when we were there, so can't comment and the park was quiet, but would imagine it will be busier around Easter. Unfortunately we were snowed in most of our break, so didn't get to explore much of the surrounding area that you couldn't reach on foot in deep snow, but Sidford & Sidmouth were lovely and very picturesque. Great dog walking territory and a lot of hill climbing! The very heavy snow, marred our stay a little, but we couldn't have wanted warmer, more welcoming accomodation to return to; very impressed with Keepers Cottage, would recommend.
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Teresa - Verified booking
The property was very nice and itâs location superb.
We had everything we needed. Very comfortable beds and shower facility . Good cooking facilities . The small sink in the bathroom could be a bit larger we felt. Overall we had an excellent time . The only stressor was parking payment on arrival as we tried very hard to ensure we paid and got a ticket but just couldnât not print a ticket even though we had confirmed payment . We had to phone the parking company but couldnât talk to anyone . We phoned facility management who said get a parking ticket quickly as you risk a fine but we just couldnât which did set the stay off to a bad start. Plus our parking site had no number 59 on it so we werenât sure we were parking in the right place and phoned and were told it had recently been tarmac so the number was missing. Having driven for 4 hrs we were rather stressed managing this. We eventually managed communication with parking the following day who wanted evidence we had paid which we supplied and then again the following day for more info which did rather overshadow our time. The holiday overall was very good though and we would return in future If an opportunity arises . The Mussel inn we would highly recommend for excellent food and service . People were very friendly and helpful. Thank you
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Joseph - Verified booking
Location, Location, Location - the chalet "sells itself" on the view from the front!
It is well equipped with plenty of storage space, but it may be a bit of a squash for 4 adults. Dust in corners and cobwebs on the lampshades suggests that the cleaning prior to our arrival was insufficient. The wifi code is not provided in the information pack (you have to use your initiative to locate the router behind a chair and then find it on the back of the router!). The property is accessed via steps which, although not an issue to us, could present difficulties for some and this is not readily evident from the property description. HOWEVER, the biggest issue is parking. This is managed by a 3rd party (PPS) and it is clear from other reviews and conversations with other residents / holiday makers that there are frequent issues with them. The owner's response to other reviews on this matter is "sorry",. but unfortunately that does not solve the problem. In our case the ticket machine took my credit card payment but didn't print a ticket. Trying to make contact with PPS was fraught with difficulty, and although I was able to reach them eventually via email the whole week was overshadowed by this ongoing issue. The solution lies with parking to be included within the rental, and that is an issue for the chalet owner / site owner to resolve.
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