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per nightDavid - Verified booking
Party of six, four adults and two children.
The weather, the scenery and fabulous beaches were the shining stars during our one week stay and the Haven staff kept the outdoor areas well tended. The property was an adequate size for our party of six. It is obvious from the photo's that it isn't spacious, so no complaints there. Larger than a caravan, smaller than most houses. The interior of the property was very clean. Kitchen utensils, crockery, cutlery, glassware aplenty - although a decent quality sharp knife - for those who love to cook - would by a great addition! Slicing an onion (sliding off an onion) was a long winded, tearful endeavour! The double bed was very comfortable, as were two of the four singles (the remaining two were, in our opinion, overly firm but they were being used by adults.) The sofas were comfortable but old and quite badly stained - though they did have throws to hide the worst. The addition of a table lamp in the lounge would be nice. The powerful ceiling lights were not conducive to an evening of relaxation. We borrowed one from a bedroom. Bathroom OK; Mira shower in a small cubicle but we weren't swinging any cats! Light sleepers should take earplugs. It's a bit creaky in there, particularly for those in the double bedroom below + the doors were all squeaky but I oiled the hinges - no charge :-) Decking area was a bit disappointing. The cushions for the outdoor furniture that were said to be stored behind the sofa in the lounge weren't there. We had to sweep masses of cobwebs for the railings. We noticed that the decking areas of identical properties nearby were cleaner and had pots of plants (albeit some were plastic) that made for a much more welcoming and pleasant exterior. Little touches can make a huge difference. We felt that the property needed a bit of TLC (a bit tired) but no major complaints. The niggles could easily be addressed without huge expenditure. It's also worth mentioning that we struggled to receive a reply from a pre holiday query we had. We were informed by Sykes that the owner had chosen the option of being uncontactable (by guests.) Our query was fielded by Sykes who, after two calls from us, contacted the owner who's answer was relayed back to us via Sykes. A rather long winded and frustrating process. Finally, as holiday property owners ourselves, we feel that our review is thorough, constructive, balanced and fair. Owners take note - it would be relatively cheap and easy to add those little touches and upgrade your property to 5 star status. On that basis, I would have no hesitation in recommending it to strangers and friend alike. Thank you.
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Matthew - Verified booking
We have been to this property before so we obviously like it which is why we returned.
The location is amazing and the chalet itself is cosy and has a certain charm. However, there were 3 main issues on our arrival: - Cleanliness. It was not good. Cobwebs and dead insects everywhere, dirty toilet. We had to clean the whole place from top to bottom. I have no doubt that somebody had charged the owners to clean the property but frankly they are ripping you off. It was not clean at all and you don't go on holiday to clean. - Shower wouldn't work. A plumber was sent by Menai Cottages and the issue was water pressure. It was fixed fairly immediately. As we didn't arrive until quite late on our first day, however, it was essentially day 3 before it was sorted. - WiFi broken. The owner drove all the way from Kent to fix this, which seemed above and beyond. Thank you, Andy. Again, it was essentially day 3 of a 7 night stay when it was sorted. Finally, there is a hole/tear in the fascia/soffit to the rear of the chalet and something is nesting in there. The rustling at night did keep me awake at times. All in all... the location is amazing (I can't overstate this enough, it's stunningly beautiful), the owners are extremely helpful and the use of their Friends and Family pass absolutely invaluable. The children loved the activities on this quite brilliant site. The beds are comfortable and the kitchen and living room well enough equipped. However, the property just feels as though it needs a little more TLC and, whilst we had a great time together as a family, we were a little disappointed overall with the property itself on this occasion.
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Rebecca - Verified booking
Wonderful Winter Weekend Husband and I booked a short break, we wanted somewhere relaxing with walks for the dogs.
Well, what a find! Absolutely superb lodge situated on a beautiful estate. We arrived late on the Thursday and the owner kindly put the heating on for us for our arrival, which was greatly appreciated after a long journey. A lovely little treat bag was waiting for the dogs to use during our stay and a welcome tipple for us too! Very thoughtful! Kitchen was fully stocked with utensils for our stay. Lodge was very clean, tidy, organised, bathroom and kitchen looked brand new, large shower, and bed very comfortable. What more could you ask for. The lodge was fully insulated, had central heating and a lovely gas burner, you are not going cold staying here! Finally the Wood fired Hot Tub! Wow! Again the owner kindly talked us through how to use it and off we went. Really easy to use and just made our evenings after long walks even more relaxing! Beautiful views and wonderful villages, pubs and river walks all around you. Canât wait to see what itâd be like in the summer! One tiny comment, Wi-Fi didnât work very well in the lodge, however when you want to escape for the weekend, is that really a bad thing! Absolutely wonderful, would stay again!
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Adam - Verified booking
What can we say about this place.
... .if you want a slice of heaven on earth this is the place for you!! Was the perfect place to disconnect from the world and relax. We received a curtesy call on the day of arrival to see if we would like the hot tub setting up for when we arrived, whcih was great. We were welcomed by Steven, such a lovely warm welcome. We were showed around the cabin and informed how to use the fire and the hot tub and local information. The cabin was very well presented, so clean and tidy and very well stocked with items such as plates, bowels, bin bags, towels, milk, 'George Foreman' grill. Even our dogs got a little bag with blankets and bowels.. such a lovely touch. Great heating system, and the fire was phenomenal! My husband and myself can not recommend this place enough. The local towns are fantastic for sight seeing, great historical sights and fantastic dog walks and nature trails. Steven and Mary were so welcoming and helpful throughout our stay. We loved it so much we booked to revisit the second we arrived home.
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Lynn - Verified booking
We went for a week as it was my birthday.
Greeted by owner Steve on arrival, very pleasant ,he showed us how to light the hot tub and how to work fire, very cherriey . Hot tub was lit and ready for us on arrival which was great. Cabin was amazing ,very clean and comfortable, bag with 2 dog blankets in and 2 dog bowls to use and doggy bags which was nice touch, also very very nice biscuits, prosecco and cream cakes which we kept for my birthday treat.bed was a little hard for me but that's just me. Lovely space for our two dogs nice walks by river, had very large field to themselves. Debby and Rachel's fish shop up the lane was gorgeous,lovely lady, we went to Raby castle for Wallis plenty of dears to see. Lovely dog walks around and markets to look at. Honesty box at farm with home made honey again gorgeous tasting. We talked to Steve about his rare sheep .had a fantastic time ,extremely peaceful place to chill out. No complaints what so ever.thank you Steve for making our stay a pleasure x
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