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per nightNeil - Verified booking
We have stayed at Heron four times.
The location is lovely and the parking is a bonus. However this year we were disappointed with how dirty the apartment was. We had to clean the fridge before we could use it. The oven is in desperate need of a clean. We used it once but the smell of old burnt food was overwhelming. There is a desperate lack of kitchen utensils, no decent frying pan for example, which along with the dirty oven made self catering a challenge. The bathroom is mouldy ( a point picked up in previous reviews) and has gotten worse over time. The furniture is also tired and the sofa was quite uncomfortable. The curtains are ripped ( as they were last year ). The rug is a trip hazard. As I said, a parking space is a bonus but this year the signs were all broken and it was unclear where to park . We returned one day to find no space which was really frustrating. I reported all these issues to the holiday company and in fairness they offered to redo the cleaning but we declined. I also reported the main issues again when we returned home, but no response hence this review. Heron has been our âgo toâ place in St Ives and has represented good value for money but we shanât return until there are improvements, but if you value location and lovely views across the harbour above all else this is probably the place for you.
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Mark - Verified booking
A charming flat which overlooked st Ives in possibly the best location you could ask for and only a few mins walk into the village / Town.
The apartment was well equipped for our stay. Including bedding and fluffy towels etc. Parking was a short 10 min walk from the property. Their are a few things that need to be addressed in the property for improvement: - the bed, the mattress is awful :( the bed is a small double (I believe) so we both ended up sleeping on our sides. - the WiFi (it only work in the communal corridor) the problem is the signal strength does not cater for the property and needs its own connection to a modem. The WiFi boosters simply do not offer any form of WiFi to the apartment. - final night of our stay the battery to the smoke alarm was going off ALL night - intermittent beeping (battery went). - bathroom mould on the ceiling, bathroom could do with a lick of paint. We do understand there is no window hence the reason for this happening. But requires addressing as a âluxuryâ apartment / flat. Overall a pleasant stay ( apart from the last night with the smoke alarm). âWhat 3 wordâ location ///cobbles.liberated.able for anyone who finds the property hard to find as couldnât find on Google.
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Michael - Verified booking
We had a lovely stay at Heron but there were a few things that i think need addressing.
Firstly the parking space, im not sure this should be advertised as including a parking space tbh. I was unable to use the parking space all holiday (BMW 4 series gran coupe) since the space left by the cars either side simply didnt leave enough space. Personally i dont think this is the fault of the drivers in either space. The allocated bay is next to an end space which is next to a big hedge. If they parked to leave enough space they wouldnt be able to manoeuvre their vehicle. I had to pay over £60 to park in a public car park for the week which unfortunately resulted in a dent in the side of my car, so not great. I normally select properties based on having private parking so this was disappointing based on the listing. The only other feedback point would be the bed. The mattress needs replacing asap , it slopes to one side and is not comfortable. On holiday a good nights sleep is a must so this needs sorting for future customers. Everything else was as expected.
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Lorraine - Verified booking
Really enjoyed our stay in a beautiful apartment .
Lovely views and very clean .Good location , 2 mins walk down the hill to the harbour and few mins away from shops in the centre. Had a problem with the bed . We did not get a good nights sleep all week as the bed very uncomfortable and woke with back ache every morning . The matress was very hard could be softer and thicker . Also need blackout blind at bedroom window as it looks on to neighbours back garden and when we was in bed at night the bedroom lit up with the outside sensor light when people walked past and i could see them . Had a problem with parking space as not enough room for us when the other cars got there first. Needs improvement on that .
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The Scurll's - Verified booking
We have been to Cromer many times on holiday since we were children and we loved having this flat as our base. Despite having no parking we didn't find this an issue as either found free parking spaces nearby, or just paid in the local car park. The weather could have been better but didn't stop us getting out to see friends and family we have down here. The flat had everything we needed and was lovely and cosy in the evenings. It really is a great home from home. We recommend going to the Thai down the road for a great takeaway!! We hope to come back to this place very soon for our next visit. Thank you again.
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